Change How The Blackberry Controller Restarts A Blackberry Enterprise Server Service - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide
Task
Prevent the BlackBerry Messaging
Agent from restarting if the
BlackBerry Controller does not
receive health checks from it.
5. Click OK.
Change how the BlackBerry Controller restarts a
BlackBerry Enterprise Server service
By default, the BlackBerry Controller restarts a BlackBerry Enterprise Server service if it stops responding.
1. On the computer that hosts the BlackBerry Enterprise Server component that you want to change, open the Registry
Editor.
2. In the left pane, perform one of the following actions:
• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In
Motion.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion.
3. Perform any of the following tasks:
Task
Change how the BlackBerry
Controller restarts the BlackBerry
Attachment Service.
Change how the BlackBerry
Controller restarts the BlackBerry
Collaboration Service.
426
BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring
Steps
1. Create a DWORD value that is named MissedHeartbeatThreshold.
2. Double-click the new DWORD value.
3. In the Value data field, type 0.
Steps
1. Click BBAttachServer.
2. Double-click the DWORD value that is named RestartOnCrash.
3. In the Value data field, perform one of the following actions:
• To prevent the BlackBerry Controller from restarting the BlackBerry
Attachment Service if the service stops responding, type 0.
• To permit the BlackBerry Controller to restart the BlackBerry
Attachment Service if the service stops responding, type 1.
1. Click BlackBerry Collaboration Service.
2. Double-click the DWORD value that is named RestartOnCrash.
3. In the Value data field, perform one of the following actions: