A User Did Not Accept A Notification About An Instant Message On A Computer And The Notification Disappeared; A User Receives A 301 Error When The User Logs In To An Instant Messaging Application On A Blackberry Device - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide Troubleshooting
A user did not accept a notification about an instant
message on a computer and the notification
disappeared
Applies to: BlackBerry Collaboration Service version 4.1 or later with the BlackBerry Client for use with Microsoft Office
Live Communications Server 2005 or the BlackBerry Client for use with Microsoft Office Communications Server 2007.
Possible cause
A user logged in to Microsoft Office Communicator on a computer and on a BlackBerry device or on two computers.
If the user logged in to Microsoft Office Communicator on both a computer and a BlackBerry device or on two computers,
the user received notifications about instant messages in both locations. The instant messaging conversation can occur
only in the location where the user accepts the notification about an instant message.
If a user is logged in to Microsoft Office Communicator on both a computer and a BlackBerry device and the user does not
accept a notification about an instant message on the computer before the notification disappears, the notification about
the instant message disappears from the computer but remains on the BlackBerry device. If the user accepts the
notification about the instant message on the computer, the notification about the instant message disappears from the
BlackBerry device and the instant messaging conversation occurs on the computer. If the user accepts the notification
about the instant message on the BlackBerry device, the notification about the instant message disappears from the
computer and the instant messaging conversation occurs on the BlackBerry device.
During an instant messaging conversation, the user cannot switch between a computer and a BlackBerry device or
between computers.
Possible solution
The user should look for notifications about instant messages on a BlackBerry device or on another computer where the
user might also be logged in to Microsoft Office Communicator. If the user is logged in to Microsoft Office Communicator on
a BlackBerry device or on a second computer, the user should only accept the notification about an instant message on the
computer or BlackBerry device where the user wants to have the instant messaging conversation.
A user receives a 301 error when the user logs in to an
instant messaging application on a BlackBerry device
Applies to: BlackBerry Collaboration Service version 4.1 or later with the BlackBerry Client for use with Microsoft Office
Live Communications Server 2005 and the BlackBerry Client for use with Microsoft Office Communications Server 2007.
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