Troubleshooting: Connections To The Wi-Fi Network; A Blackberry Device Cannot Connect To A Wi-Fi Network - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide
Troubleshooting: Connections to the Wi-Fi
network

A BlackBerry device cannot connect to a Wi-Fi network

Possible cause
On the BlackBerry device, Wi-Fi
connections are not turned on.
A Wi-Fi profile is not configured on the
BlackBerry device.
The BlackBerry device is not in the
wireless coverage area of a wireless
access point that has an SSID that is
stored in one of the profiles on the
BlackBerry device.
The SSID of the access point is not
configured on the BlackBerry device.
The Wi-Fi settings on the BlackBerry
device, IT policy, or Wi-Fi profile were
not configured correctly.
The user account is not configured
correctly.
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Possible solution
1. On the BlackBerry device, on the Home screen, click Manage Connections.
2. Click Wi-Fi Options.
3. In the Wi-Fi field, verify that a checkmark appears.
1. On the BlackBerry device, on the Home screen, click Manage Connections.
2. In the Wi-Fi field, verify that the name of the Wi-Fi network appears.
If the name does not appear, resend the IT policy to the BlackBerry device, or
instruct the user to configure a Wi-Fi profile on the BlackBerry device.
Move the BlackBerry device into a wireless coverage area.
Check the SSID status indicator in the Wi-Fi status indicator group. The SSID is
case-sensitive.
If the SSID status indicator is not correct, run Set up Wi-Fi in the Setup Wizard on
the BlackBerry device again.
Perform any of the following actions:
• Using the BlackBerry Enterprise Server, resolve any issues with the IT policy
and Wi-Fi profile. Resend the IT policy to the BlackBerry device.
• On the BlackBerry device, run Set up Wi-Fi in the Setup Wizard again.
In the BlackBerry Administration Service, resolve any issues with the user
account.
Troubleshooting