Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual page 156

Administration Guide
Error messages: Standard application settings tasks
To troubleshoot errors that display for a task when you change the standard application settings on a BlackBerry device,
you can try to determine the cause by collecting the following information:
• BlackBerry Synchronization Service log files from the day the issue was reported (log level 4 recommended)
• BlackBerry Dispatcher log files from the day the issue was reported (log level 4 recommended)
• BlackBerry Administration Service log files from the day the issue was reported (log level 4 recommended)
• BlackBerry device information (for example, the BlackBerry device model, BlackBerry Device Software version,
wireless service provider, IT policy assigned to the BlackBerry device, service books on the BlackBerry device, and so
on)
• event log of the BlackBerry device from the day the issue was reported
If the preceding information does not address the issue, you can collect the following information:
• BlackBerry Synchronization Service log files from the day the issue was reported (log level 6 recommended)
• system event logs
• copy of the BlackBerry Configuration Database
• SQL trace of the BlackBerry Synchronization Service that communicates with the BlackBerry Configuration Database
For information about changing the log level for a BlackBerry Enterprise Server component, visit
support to read article KB04342. For information about obtaining the event log of a BlackBerry device, visit
www.blackberry.com/support
If the recommended administrative action for an error message does not resolve the issue, contact RIM Technical Support.
Restore failed -- error getting value
The BlackBerry Synchronization Service cannot read the value of the standard application settings because the BlackBerry
Configuration Database is unavailable.
Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart
the BlackBerry Configuration Database.
Failed to set properties for item
The BlackBerry Synchronization Service cannot specify the value of the standard application settings because the
BlackBerry Configuration Database is unavailable.
Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart
the BlackBerry Configuration Database.
Failed to backup data to database
The BlackBerry Synchronization Service cannot apply the value of the standard application settings because the
BlackBerry Configuration Database is unavailable.
156
to read article KB05349.
Sending software and BlackBerry Java Applications to BlackBerry devices
www.blackberry.com/