Contacting Customer Support - HP Rp3000 - Point of Sale System Reference Manual

NOTE: HP Backup and Recovery Manager can be used to restore the software to a recovery point or
to restore the system to its factory configuration. Refer to
information.
If you encounter software problems, see the applicable solutions listed in the following table.
Table D-16
Computer will not continue and no HP logo screen has appeared.
Cause
POST error has occurred.
Computer will not continue after HP logo screen has appeared.
Cause
System files may be damaged.
"Illegal Operation has Occurred" error message is displayed.
Cause
Software being used is not Microsoft-certified for your version
of Windows.
Configuration files are corrupt.

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.
122 Appendix D Troubleshooting Without Diagnostics
Solving Software Problems
Restoring the Softwareon page 21
Solution
Observe the beeps and LED lights on the front of the computer.
See Appendix A, POST Error Messages on page 84
determine possible causes.
See the Restore Kit or the Worldwide Limited Warranty for
terms and conditions.
Solution
Restore the files from the Recovery Disc Set or backups you
created in HP Backup and Recovery Manager.
Solution
Verify that the software is certified by Microsoft for your version
of Windows (see program packaging for this information).
If possible, save all data, close all programs, and restart the
computer.
for more
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