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HP Rp5700 - Point of Sale System Reference Manual

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Service Reference Guide
HP rp5700 Business System

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  • Page 1 Service Reference Guide HP rp5700 Business System...
  • Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Service Reference Guide HP rp5700 Business System Second Edition (December 2009) First Edition (April 2006)
  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book ENWW...
  • Page 5: Table Of Contents

    Table of contents 1 Install the Operating System Installing or Upgrading Device Drivers ....................1 Downloading Microsoft Windows Updates ................... 2 Transferring Files and Settings ......................2 Creating a Disc Recovery Set ......................2 2 Computer Setup (F10) Utility Computer Setup (F10) Utilities ......................5 Using Computer Setup (F10) Utilities ..................
  • Page 6 HP Backup and Recovery Manager .................. 25 Remote System Installation ........................ 26 Software Updating and Management ....................26 HP Client Management Interface ..................26 HP System Software Manager ..................27 HP Client Manager ......................27 HP ProtectTools Security Manager ................... 28 HP Client Management Premium Suite ................
  • Page 7 Smart Cover Lock ......................46 Locking the Smart Cover Lock ................47 Unlocking the Smart Cover Lock ............... 47 Using the Smart Cover FailSafe Key ..............47 Cable Lock Provision ......................48 Fingerprint Identification Technology ................. 48 Fault Notification and Recovery ..................48 Drive Protection System ....................
  • Page 8 7 Removal and Replacement Procedures — Small Form Factor (SFF) Chassis Preparation for Disassembly ......................61 External Security Devices ........................62 Installing a Cable Lock ....................... 62 Installing a Padlock ......................63 Computer Cover ..........................64 Front Drive Bezel ..........................65 Front Bezel Assembly ........................
  • Page 9 Appendix A Connector Pin Assignments Keyboard ............................117 Mouse ............................... 117 Ethernet RJ-45 ..........................118 Parallel Interface ..........................118 Serial Interface, Powered and Non-Powered ................... 119 USB ..............................119 Microphone ............................119 Headphone ............................119 Line-in Audio ............................ 120 Line-out Audio ..........................120 External Infrared Transceiver ......................
  • Page 10 Solving Hardware Installation Problems ................... 160 Solving Network Problems ....................... 162 Solving Memory Problems ....................... 165 Solving Processor Problems ......................166 Solving CD-ROM and DVD Problems ....................166 Solving Drive Key Problems ......................169 Solving Front Panel Component Problems ..................170 Solving Internet Access Problems ....................
  • Page 11: Install The Operating System

    Install the Operating System CAUTION: Do not add optional hardware or third-party devices to your computer until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.
  • Page 12: Downloading Microsoft Windows Updates

    Downloading Microsoft Windows Updates To set up your Internet connection, click Start > Internet Explorerand follow the instructions on the screen. Once an Internet connection has been established, click the Start button. Select the All Programs menu. Click on the Windows Update link. In Microsoft Windows XP, you will be directed to the Microsoft Windows Update Web site.
  • Page 13 are lost, deleted, or corrupted, Backup and Recovery Manager allows you to retrieve data or restore the last good system image. CAUTION: HP recommends that a backup schedule be created immediately to ensure continued system and data protection. Automatic backups can be scheduled using the HP Backup and Recovery Wizard.
  • Page 14 Chapter 1 Install the Operating System ENWW...
  • Page 15: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 16: Using Computer Setup (F10) Utilities

    ● Replicate the system setup by saving system configuration information to a USB flash media device or a diskette-like device (a storage device set to emulate a diskette drive) and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
  • Page 17: Computer Setup-File

    Computer Setup—File Table 2-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...
  • Page 18: Computer Setup-Storage

    Computer Setup—Storage Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented. Hard Disk ● None (prevents BIOS data accesses and disables it as a boot device) ●...
  • Page 19 Table 2-3 Computer Setup—Storage (continued) Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. BIOS DMA Data Transfers Allows you to control how BIOS disk I/O requests are serviced. When Enable is selected, the BIOS will service ATA disk read and write requests with DMA data transfers.
  • Page 20 Table 2-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system.
  • Page 21: Computer Setup-Security

    Computer Setup—Security Table 2-4 Computer Setup—Security Option Description Smart Card Options Allows you to enable/disable the Smart Card to be used in place of the Power-On Password. (some models) Setup Password Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 22 Table 2-4 Computer Setup—Security (continued) Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) System IDs Allows you to set: ●...
  • Page 23: Computer Setup-Power

    Computer Setup—Power Table 2-5 Computer Setup—Power Option Description OS Power ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor. ●...
  • Page 24: Computer Setup-Advanced

    Computer Setup—Advanced Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). ● POST messages (enable/disable). ● prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F9 = Boot Menu during POST.
  • Page 25 Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Execute Memory Test Restarts the computer and executes the POST memory test. (some models) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable onboard system devices (serial port or parallel port).
  • Page 26: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Save to Removable Media on page 7 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration settings to a a USB flash media device or a diskette-like device (a storage device set to emulate a diskette drive) and save...
  • Page 27: Hp Insight Diagnostics

    HP Insight Diagnostics HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
  • Page 28: Survey Tab

    NOTE: It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed.
  • Page 29: Status Tab

    For each test type, there are two test modes to choose from: ● Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed.
  • Page 30: Log Tab

    Log Tab The Log tab contains a Test Log tab and an Error Log tab. The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.
  • Page 31: Downloading The Latest Version Of Hp Insight Diagnostics

    NOTE: Do not remove the USB key until you see a message indicating that the html file has been written to the media. Print the information from the storage device used to save it. NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the screen then remove the Documentation and Diagnostics CD from the optical drive.
  • Page 32 NOTE: For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. Chapter 3 HP Insight Diagnostics ENWW...
  • Page 33: Desktop Management

    Desktop Management HP Client Management Solutions provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal computers. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide effort to develop the standards and infrastructure required to effectively deploy, configure, and manage desktops, workstations, and notebook PCs.
  • Page 34: Hp Openview Agent

    The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Service Web site (http://h20219.www2.hp.com/services/ cache/80906-0-0-225-121.html) provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.
  • Page 35: Hp Backup And Recovery Manager

    HP Backup and Recovery Manager CAUTION: Except for units shipping with WePOS, HP no longer ships the Restore Plus! CD set with PCs. Instead, HP Backup and Recovery Manager is pre-loaded on each system. HP recommends that you create a recovery CD set as soon as you have set up the new computer. Creating the Restore Plus! CD set is important in the event that you ever need to restore the system hard drive to its factory installed state.
  • Page 36: Remote System Installation

    Remote System Installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks: ●...
  • Page 37: Hp System Software Manager

    by communicating directly with the client computer, reducing the need for agent or connector software to achieve integration. HP Client Management Interface is based on industry standards that include Microsoft Windows Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI).
  • Page 38: Hp Protecttools Security Manager

    Use HP Client Manager to: ● Get valuable hardware information such as CPU, memory, video, and security settings ● Monitor system health to fix problems before they occur ● Automatically acquire and install drivers and BIOS updates without visiting each PC ●...
  • Page 39: Hp Client Management Premium Suite

    HP Client Management Premium Suite HP Client Premium Suite (HP CPS) is designed for organizations wanting full client hardware and software lifecycle management from a single, Web-based management console. It combines: ● HP Client Manager ● HP Systems Insight Manager Connector ●...
  • Page 40: Hp Client Catalog For Sms

    HP Client Catalog for SMS Update management is an important function of maintaining any set of computers, from a single PC to an enterprise datacenter. The ability to identify which updates exist—and selectively deploy those updates in a timely and automated manner—can help maintain security and productivity for the managed organization.
  • Page 41 ● Remote diagnosis and repair ◦ Serial-over-LAN—allows console control of remote PC ◦ IDE-Redirect—allows system booting from a remote boot drive, disk, or ISO image ● Hardware-based isolation and recovery—limit or cut off PC network access, if virus-like activity is detected NOTE: For an overview of Intel vPro technology, visit http://www.intel.com/vpro.
  • Page 42: Proactive Change Notification

    Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice Web site in order to proactively and automatically: ● Send you Proactive Change Notification (PCN) e-mail informing you of hardware and software changes to most commercial computers and servers, up to 60 days in advance ●...
  • Page 43: Hpqflash

    For more information on Remote ROM Flash, refer to the HP Client Manager Software or System Software Manager at http://h18000.www1.hp.com/im/prodinfo.html. HPQFlash The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a Windows operating system. For more information on HPQFlash, visit http://www.hp.com/support/files and enter the model number...
  • Page 44: Replicating The Setup

    Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple computers. NOTE: Both procedures require a diskette drive or a supported USB flash media device, such as an HP Drive Key.
  • Page 45: Creating A Bootable Device

    Create a bootable diskette or USB flash media device. See Supported USB Flash Media Device on page 35 Unsupported USB Flash Media Device on page CAUTION: Not all computers can be booted from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device.
  • Page 46 CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used. Turn off the computer.
  • Page 47: Unsupported Usb Flash Media Device

    NOTE: The default boot order varies from computer to computer, and it can be changed in the Computer Setup (F10) Utility. If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the USB flash media device.
  • Page 48: Dual-State Power Button

    Press Enter for no label or enter one if desired. Turn off the computer and unplug the power cord. Open the computer and re-install any PCI cards that were previously removed. Close the computer cover. Plug in the power cord, remove the diskette, and turn on the computer. As soon as the computer is turned on, press when the monitor light turns green to enter Computer Setup.
  • Page 49: Industry Standards

    different from the version included with the computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly. HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support.
  • Page 50 Use the following utilities to manage security settings on the HP computer: ● Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD included with the computer for additional information and instructions on using the Computer Setup Utilities.
  • Page 51: Password Security

    Table 4-1 Security Features Overview (continued) Option Description Device Security Enables/disables serial ports, parallel port, front USB ports, system audio, network controllers (some models), and SCSI controllers (some models). Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
  • Page 52: Establishing A Setup Password Using Computer Setup

    Establishing a Setup Password Using Computer Setup If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. Establishing a setup password through Computer Setup prevents reconsideration of the computer (use of the Computer Setup (F10) utility) until the password is entered. Turn on or restart the computer.
  • Page 53: Changing A Power-On Or Setup Password

    If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. As soon as the computer is turned on, press when the monitor light turns green to enter Computer Setup.
  • Page 54: Deleting A Power-On Or Setup Password

    Deleting a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer.
  • Page 55: Drivelock

    If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. DriveLock DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA hard. DriveLock has been implemented as an extension to Computer Setup. It is only available when hard drives that support the ATA Security command set are detected.
  • Page 56: Smart Cover Sensor

    For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect.
  • Page 57: Locking The Smart Cover Lock

    Locking the Smart Cover Lock To activate and lock the Smart Cover Lock, complete the following steps: Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. As soon as the computer is turned on, press when the monitor light turns green to enter Computer Setup.
  • Page 58: Cable Lock Provision

    Cable Lock Provision The rear panel of the computer accommodates a cable lock so that the computer can be physically secured to a work area. For illustrated instructions, please see the Hardware Reference Guide on the Documentation and Diagnostics CD. Fingerprint Identification Technology Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate...
  • Page 59: Serial And Parallel Ata Drive Guidelines And Features

    Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported on any of these models. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable...
  • Page 60: Sata Hard Drive Cables

    SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 61: Pata Device Information

    PATA Device Information No PATA drives are supported on any of the rp5700 models. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.
  • Page 62 Chapter 5 Serial and Parallel ATA Drive Guidelines and Features ENWW...
  • Page 63: Identifying The Chassis, Routine Care, And Disassembly Preparation

    Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 64: Electrostatic Discharge Information

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
  • Page 65: Personal Grounding Methods And Equipment

    ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
  • Page 66: Operating Guidelines

    ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...
  • Page 67: Routine Care

    Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.
  • Page 68: Cleaning The Monitor

    ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.
  • Page 69: Screws

    ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths.
  • Page 70: Lithium Coin Cell Battery

    Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.
  • Page 71: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis

    Removal and Replacement Procedures — Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 72: External Security Devices

    External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Installing a Cable Lock The cable lock may be used to secure the computer access panel to the chassis and, at the same time, secure the computer to a fixed object.
  • Page 73: Installing A Padlock

    Installing a Padlock A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object. Figure 7-2 Installing a Padlock ENWW External Security Devices...
  • Page 74: Computer Cover

    Computer Cover Prepare the computer for disassembly (Preparation for Disassembly on page 61). CAUTION: Before removing the computer cover, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. Press in on the tabs (1) on each side of the computer to release the latches that secure the cover to the computer chassis.
  • Page 75: Front Drive Bezel

    Front Drive Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Push the bezel blank outward from the center of the part, so that it is bowed out. Figure 7-4 Flexing the Bezel Blank With the bezel blank bowed, push its end into the chassis to remove it from the unit.
  • Page 76: Front Bezel Assembly

    Front Bezel Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Remove the six screws that secure the front bezel to the computer cover and separate the bezel from the cover.
  • Page 77: Cable Management

    Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heatsink. ●...
  • Page 78: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Cable Cable Designator Power Supply System board, 24-pin Power Supply Powered serial port expansion card Power Supply Powered USB port expansion card Power Supply CPU power, 6-pin Power Supply 1st SATA Hard drive...
  • Page 79: Memory

    Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory configured in a high- performing dual channel mode.
  • Page 80: Populating Dimm Sockets

    Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM 1, DIMM 2, DIMM 3, and DIMM 4. Sockets DIMM 1 and DIMM 2 operate in memory channel A. Sockets DIMM 3 and DIMM 4 operate in memory channel B. Figure 7-8 Memory Sockets Item...
  • Page 81: Installing Dimms

    channel should be populated with the two 512-MB DIMMs. With this configuration, 2-GB will run as dual channel and 256-MB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to...
  • Page 82 Raise the drive cage to the upright position. Figure 7-9 Rotating the Drive Cage Up Rotate the fan duct out of the chassis. Figure 7-10 Rotating the Fan Duct Chapter 7 Removal and Replacement Procedures — Small Form Factor (SFF) Chassis ENWW...
  • Page 83 Press the latch release on the front of the power supply (1), and then raise the power supply to the upright position (2). Figure 7-11 Releasing and Rotating the Power Supply Open both latches of the memory module socket (1), and insert the memory module into the socket (2).
  • Page 84: Expansion Cards

    Expansion Cards Introduction The computer has the following expansion slots: ● one ADD2/SDVO expansion slot ● one low-profile PCI Express x1 expansion slot ● one PCI expansion slot populated with a riser card that can accommodate two full-height PCI cards Figure 7-13 Expansion Slot Locations Item...
  • Page 85: Add2, Sdvo, Or Pci Express Expansion Card

    ADD2, SDVO, or PCI Express Expansion Card You can install a ADD2/SDVO expansion card and a low-profile PCI Express x1 expansion card in the computer. To install an ADD2/SDVO card or a PCI Express card: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs, from the computer.
  • Page 86 Remove the expansion slot cover or the existing expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up out of the chassis. Figure 7-15 Removing an Expansion Slot Cover If you are replacing an existing expansion card, carefully rock the existing card back and forth...
  • Page 87 CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, align the bracket on the card with the open slot on the rear of the chassis and press the card straight into the expansion socket.
  • Page 88: Pci Card In The Riser Card Cage

    PCI Card in the Riser Card Cage You can install two full-height PCI cards in the riser card. CAUTION: To avoid damage to the riser card or installed PCI expansion cards, be sure to remove all installed PCI expansion cards before attempting to remove the riser card from the chassis. Remove/disengage any security devices that prohibit opening the computer Remove all removable media, such as compact discs, from the computer.
  • Page 89 Open the slot cover retainer that secures the slot covers by turning the retainer to the side. Figure 7-20 Opening the Riser Card Expansion Slot Retainer Remove the expansion slot cover or the existing expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
  • Page 90 If you are replacing an existing card, hold the PCI card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card toward the left side of the chassis straight out of the riser. Be sure not to scrape the card against the other components.
  • Page 91 To install a new expansion card in the riser card, align the bracket on the expansion card with the open slot on the rear of the chassis and press the card straight into the expansion socket. Figure 7-23 Installing a PCI Expansion Card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.
  • Page 92: Usb Pluspower Ports

    USB PlusPower Ports This card provides one red-colored 24– volt USB+ connector (1) and three teal-colored 12-volt USB+ connectors (2). Figure 7-25 USB PlusPower Ports The 24-volt USB+ connector (1) and 12-volt USB+ connectors (2) are configured differently as a precaution to prevent connection errors.
  • Page 93 Press the latch release on the front of the power supply (1), and then raise the power supply to the upright position (2) Figure 7-27 Releasing and Rotating the Power Supply Disconnect the power and system board cables attached to the expansion card. Open the expansion card latch retainer.
  • Page 94 Connect the system board harness to the system board (1) and the expansion card (2). Connect the power cable to the expansion card (3). Figure 7-29 Connecting System Board and Power Cables to the USB PlusPower Expansion Card Return the power supply to its original position and close up the computer. To reassemble the computer, reverse the removal procedure.
  • Page 95: Pci Riser Card Cage Assembly

    PCI Riser Card Cage Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Disconnect the cables from the expansion cards mounted in the card cage as needed. Remove all PCI and PCI Express expansion cards from the PCI expansion slots (PCI Card in the Riser Card Cage on page 78).
  • Page 96: Powered Serial Ports

    Powered Serial Ports Two powered serial ports, COM 1 and COM 2, are standard on the computer. Some models have a powered serial port expansion card installed that supplies two additional powered serial ports, COM 3 and COM 4. Figure 7-31 Powered Serial Ports Item Description...
  • Page 97: Configuring Power To A Serial Port

    Configuring Power to a Serial Port The serial ports on the HP Point of Sale System computer can be configured as standard (non-powered) serial ports or powered serial ports. Some Point of Sale devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source.
  • Page 98 Locate the serial port jumpers for COM 1 or COM 2 on the system board as shown in the following illustration: Figure 7-34 Serial Port Jumper Locations on the System Board Table 7-1 System Board Jumpers Callout Jumper Port Name COM 1 P127 COM 1...
  • Page 99 Locate the serial port jumpers for COM 3 or COM 4 on the expansion card as shown in the following illustration: Figure 7-35 Powered Serial Port Expansion Card Jumper Locations Item Port Name Com 4 Com 3 If configuring a system board serial port continue with step 7. If configuring an expansion card serial port continue with step 8.
  • Page 100 For COM 3 and COM 4, disconnect the cable from the powered serial port expansion card, then remove the card from the holder. Figure 7-36 Removing the Powered Serial Port Expansion Card Move the jumpers as shown in figures 35 and 36 below to meet equipment requirements Install the ex[pansion card and reconnect the cables to the expansion card.
  • Page 101 Figure 7-37 Configuring Serial Port Power, Part 1 ENWW Powered Serial Ports...
  • Page 102 Figure 7-38 Configuring Serial Port Power, Part 2 Chapter 7 Removal and Replacement Procedures — Small Form Factor (SFF) Chassis ENWW...
  • Page 103: Drives

    Drives A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.
  • Page 104 ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● You may install either a third-height or a half-height drive into a half-height bay. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place.
  • Page 105: Optical Drive

    Optical Drive CAUTION: All removable media should be taken out of the drives before removing the drive from the computer. NOTE: An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo drive. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
  • Page 106 Pull out the lever on the left side of the drive (1) to release the drive, and then slide the drive forward out of the drive bay (2). Figure 7-41 Removing the Optical Drive When replacing the drive, transfer the four screws from the old drive to the new one. The screws take the place of drive rails.
  • Page 107: Primary 3.5-Inch Internal Hard Drive

    Primary 3.5-Inch Internal Hard Drive Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Raise the drive cage to its upright position. Figure 7-42 Rotating the Drive Cage Up If an optical drive is installed, disconnect the power cable and data cable from the back of the optical drive.
  • Page 108 Pull out the lever on the left side of the primary hard drive (1) to release the drive, and then slide the drive up out of the drive cage (2). Figure 7-44 Removing the Primary Hard Drive To install a primary hard drive: Install two 6-32 guide screws in the lower holes on each side of the drive.
  • Page 109 Insert the primary hard drive “upside down.” Align the hard drive with the primary hard drive bay in the drive cage so that the bottom of the hard drive is next to the optical drive compartment and the power and data connectors are up. Slide the drive all the way down into the drive cage until it locks in place.
  • Page 110: Secondary 3.5-Inch Internal Hard Drive

    Secondary 3.5-Inch Internal Hard Drive A Torx T-15 screwdriver is needed to remove and install the guide screws on a hard drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.
  • Page 111 Press the latch release on the front of the power supply (1), and then raise the power supply to the upright position (2) Figure 7-48 Releasing and Rotating the Power Supply Disconnect the power cable (1) and data cable (2) from the back of the secondary hard drive. Figure 7-49 Disconnecting the Secondary Hard Drive Power and Data Cables ENWW...
  • Page 112 Press the release catch on the right side of the secondary hard drive (1), slide the drive forward until it stops, then lift it straight out of the chassis (2). Figure 7-50 Removing the Secondary Hard Drive To install a hard drive, reverse the above procedure. NOTE: When replacing the hard drive, transfer the four screws from the old drive to the new one.
  • Page 113: Fan Shroud

    Fan Shroud Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Rotate the fan shroud up (1) and spread its ears (2) to remove it from the chassis. Figure 7-51 Removing the Fan Shroud To install the shroud, reverse the removal procedures.
  • Page 114: Chassis Fan

    Chassis Fan Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Remove the fan shroud Fan Shroud on page 103. Remove the three screws that secure the fan to the chassis (1) then tilt the top of the fan towards the inside of the chassis (2) to remove it Disconnect the fan control cable from the system board (3).
  • Page 115: Power Switch

    Power Switch Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Remove the fan shroud Fan Shroud on page 103. Raise the drive cage to its upright position. Disconnect the cable assembly from the system board. Squeeze the switch holder retaining clips together at the front of the chassis (1) and push the switch assembly out of the chassis (2).
  • Page 116: Front Usb Connector

    Front USB Connector Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Remove the fan shroud Fan Shroud on page 103. Raise the drive cage to its upright position. Disconnect the fan cable the power switch cable, and the front USB device cable from the system board.
  • Page 117: Speaker

    Speaker Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Remove the fan shroud (Fan Shroud on page 103). Raise the drive cage to its upright position. . Disconnect the speaker wire from the system board. Disconnect the speaker wire from the system board then bend the speaker wire retaining clips down slightly (1) to release the wires.
  • Page 118: Heatsink

    Heatsink Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Remove the fan shroud (Fan Shroud on page 103). Disconnect the fan control cable from the system board. Loosen the four captive screws (1) that secure the heatsink to the system board. CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
  • Page 119: Processor

    Processor Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Remove the fan shroud (Fan Shroud on page 103). Remove the heatsink (Heatsink on page 108). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).
  • Page 120 Apply the thermal grease provided in the spares kit to the top of the processor and install the heatsink atop the processor. Go to step 7. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor.
  • Page 121: Power Supply

    Power Supply WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
  • Page 122: System Board

    System Board Prepare the computer for disassembly (Preparation for Disassembly on page 61). Remove the computer cover (Computer Cover on page 64). Remove all expansion boards installed on the system board (ADD2, SDVO, or PCI Express Expansion Card on page 75 PCI Card in the Riser Card Cage on page 78).
  • Page 123: Battery

    CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the heatsink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit. CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply.
  • Page 124: Type 1 Battery Holder

    Type 1 Battery Holder Lift the battery out of its holder. Figure 7-60 Type I Battery Holder Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel. Plug in the computer and turn on power to the computer.
  • Page 125: Type 3 Battery Holder

    Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2). Insert the new battery and position the clip back in place.
  • Page 126 116 Chapter 7 Removal and Replacement Procedures — Small Form Factor (SFF) Chassis ENWW...
  • Page 127: Appendix A Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...
  • Page 128: Ethernet Rj-45

    Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Parallel Interface Connector and Icon Signal Signal Strobe Acknowledge Data Bit 0 Busy Data Bit 1 Paper End Data Bit 2 Select Data Bit 3...
  • Page 129: Serial Interface, Powered And Non-Powered

    Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (5V/9V/12V if powered) Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator (5V/9V/12V if powered) Connector and Icon Signal +5 VDC - Data...
  • Page 130: Line-In Audio

    Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 1 2 3 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left 1 2 3 2 (Ring) Audio_Out_Right 3 (Shield) Ground External Infrared Transceiver Connector and Icon Signal...
  • Page 131: Monitor

    Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground ENWW Monitor 121...
  • Page 132: Ata/Atapi (Ide) Standard Drive Cable

    ATA/ATAPI (IDE) Standard Drive Cable Connector Signal Signal Signal Reset DMAK Ground DD14 Ground INTRQ DD15 IOCS16 Ground (Key) PDIAG (cable detect) DMARQ DD10 Ground DIOW CS1FX DD11 Ground CS3FX DIOR DASP DD12 Ground Ground IORDY DD13 CSEL 24-Pin Power Connector Signal Signal...
  • Page 133: 6-Pin Power (For Cpu)

    6-Pin Power (for CPU) Connector and Icon Signal 12V CPU 12V CPU +12V SATA Data and Power Drive Connector Signal Signal Signal Signal Ground Ground Ground Ground V 3.3 V 3.3 Ground Ground Ground Reserved Ground V 12 V 12 *S = Data, P = Power ENWW 6-Pin Power (for CPU) 123...
  • Page 134: Pci Express, Pin A

    PCI Express, Pin A x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6...
  • Page 135: Pci Express, Pin B

    PCI Express, Pin B x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3...
  • Page 136: Dvi Connector

    DVI Connector Connector and Icon Signal Signal T.M.D.S. Data2– T.M.D.S. Data3+ T.M.D.S. Data2+ +5V Power T.M.D.S. Data2/4 Shield Ground (for +5V) T.M.D.S. Data4– Hot Pug Detect T.M.D.S. Data4+ T.M.D.S. Data0– DDC Clock T.M.D.S. Data0+ DDC Data T.M.D.S. Data0/5 Shield No Connect T.M.D.S.
  • Page 137: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 138: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
  • Page 139: Appendix C Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 140: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
  • Page 141 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If RTC (real-time clock) battery may need to the problem persists, replace the RTC be replaced.
  • Page 142 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller.
  • Page 143 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may Reseat CPU or chassis fan. have malfunctioned. Reseat fan cable. Replace CPU or chassis fan. 610-External Storage Device Failure External tape drive not connected.
  • Page 144 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Hard drive is about to fail. (Some hard drives Determine if hard drive is giving correct Failure have a hard drive firmware patch that will fix error message.
  • Page 145 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. Third-party graphics card may be causing a Remove third-party graphics card to see if the problem.
  • Page 146: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 147 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.
  • Page 148 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Check that the voltage selector, located on times, once every second, unable to boot. the rear of the power supply (some models), followed by a two second is set to the appropriate voltage.
  • Page 149: Appendix D Troubleshooting Without Diagnostics

    Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to...
  • Page 150: Helpful Hints

    ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to the following Helpful Hints on page 140 section in this guide.
  • Page 151 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
  • Page 152: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 153 Table D-1 Solving General Problems (continued) Cursor will not move using the arrow keys on the keypad. Cause Solution Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys.
  • Page 154 Table D-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. Close unnecessary applications to free up memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
  • Page 155 Table D-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: Remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
  • Page 156: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Power supply will not turn on because of internal power supply Contact an authorized service provider to replace the power fault.
  • Page 157: Solving Hard Drive Problems

    Solving Hard Drive Problems Table D-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now.
  • Page 158 Table D-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution System files missing or not properly installed. Insert a bootable CD or USB device and restart the computer. Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to evaluate the drive.
  • Page 159: Solving Media Card Reader Problems

    Table D-3 Solving Hard Drive Problems (continued) Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.
  • Page 160 Table D-4 Solving Media Card Reader Problems (continued) Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer, right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing...
  • Page 161: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 162 Table D-5 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error.
  • Page 163 Table D-5 Solving Display Problems (continued) Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 164 Table D-5 Solving Display Problems (continued) Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor.
  • Page 165: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table D-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 166 Table D-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Devices connected to the line-out connector mute the internal Turn on and use external speakers, if connected, or disconnect speaker. external speakers. Volume is muted.
  • Page 167: Solving Printer Problems

    Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table D-7 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.
  • Page 168: Solving Keyboard And Mouse Problems

    Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table D-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.
  • Page 169 Table D-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Press the Ctrl keys at the same time (or press Windows logo key) to display the Start menu.
  • Page 170: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognize the device and configure the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 171 Table D-10 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before...
  • Page 172: Solving Network Problems

    Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table D-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled.
  • Page 173 Table D-11 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network driver is not properly loaded. Reinstall network drivers. See the Network & Internet Communications Guide on the Documentation and Diagnostics CD.
  • Page 174 Table D-11 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers, using the Restore Plus! CD. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
  • Page 175: Solving Memory Problems

    Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
  • Page 176: Solving Processor Problems

    Table D-12 Solving Memory Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs.
  • Page 177 Table D-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Network Server Mode is enabled in Computer Setup. Run the Computer Setup utility and disable Network Server Mode in Security > Password Options. Non-bootable CD in drive.
  • Page 178 Table D-14 Solving CD-ROM and DVD Problems (continued) Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
  • Page 179: Solving Drive Key Problems

    Solving Drive Key Problems If you encounter Drive Key problems, common causes and solutions are listed in the following table. Table D-15 Solving Drive Key Problems USB Drive Key is not seen as a drive letter in Windows XP. Cause Solution The drive letter after the last physical drive is not available.
  • Page 180: Solving Front Panel Component Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-16 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 181: Solving Internet Access Problems

    Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table D-17 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly.
  • Page 182 Table D-17 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the correct modem speed and COM port are selected. Windows XP Select Start > Control Panel. Double-click System.
  • Page 183: Solving Software Problems

    Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.
  • Page 184: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide on the Documentation and Diagnostics CD for technical assistance.
  • Page 185: Appendix E System Board And Riser Board Reference Designators

    System Board and Riser Board Reference Designators These reference designators are used on most but not all HP system and riser boards. Designator Component Battery socket/Battery LED - 5V_Aux (on) Health-LED UID LED Power LED CR35 Hard drive activity LED Boot block header/jumper Boot block recovery header ROM recovery header...
  • Page 186 J31 - J35 PCI Express slots Primary SCSI connector Secondary SCSI connector Stacked parallel/SCSI connector AGP slot x16 PCI Express slot for graphics First parallel port Second parallel port Double-stacked parallel port, Top = Port B, Bottom = Port A Parallel port over single Serial Port Parallel port over Serial Port and Video Port Parallel port over dual VGA ports...
  • Page 187 J101 Security board connector - for security card J9020-J9029 PCI slots on riser card J9030-J9034 PCI express slots on riser card JP49/E49 Clear password header/jumper USB front port choke (1st) USB rear port choke (1st) USB rear port choke (2nd) USB rear port choke (3rd) USB front port choke (2nd) P/S connector (20 or 24 pin)
  • Page 188 Header for front panel audio Header for front panel USB Internal USB connector 1 Internal USB connector 2 MultiBay header SCSI LED connector PCI extender slot (female) Blade PC graphics connector (outboard) Blade PC graphics connector (inboard) Second serial port Primary serial port Double stack serial port, Top = Serial B, Bottom = Serial A Riser edge connector (male-mates with J30)
  • Page 189 Sixth Serial Attached (SAS) connector Seventh Serial Attached (SAS) connector Eighth Serial Attached (SAS) connector P101 Security board connector, system board P106 Secondary speaker connector P124 Hood lock header P125 Hood sensor header P126 Flying parallel port header P150 Media reader header P216 White box chassis fan header Security hood switch on riser card...
  • Page 190 Second serial port transceiver VRM controller USB front port power switch First USB rear port power switch Second USB rear port power switch Third USB rear port power switch Battery retainer XMM1 Memory slot. DIMM1 or RIMM1 populated and tested XMM2 - XMM5 Following memory slots Primary processor socket...
  • Page 191: Index

    Index mouse 58 Symbols/Numerics DiskOnKey 35 safety precautions 57 24–pin power pin HP Drive Key 35 assignments 122 USB flash media device 35 clearing password 44 6–pin power pin booting options Client Foundation Suite 29 assignments 123 Full Boot 129 Client Management Interface 26 Quick Boot 129 Client Management Premium...
  • Page 192 Intel vPro-branded PCs with Active DiskOnKey hard drive Management Technology 30 bootable 35 internal temperature of HP Drive Key 35 proper handling 59 computer 48 drive SATA characteristics 49 SFF optical drive removal and hard drive problems 147 Internet access problems 171 replacement 95 hard drives, diagnostic tool 48 Internet addresses.
  • Page 193 preinstalled software image 23 SFF fan shroud 103 printer problems 157 SFF heatsink 108 OpenView PC Configuration SFF optical drive 95 Management Solution 30 Proactive Change Notification SFF power supply 111 operating guidelines 56 (PCN) 32 SFF power switch 105 operating systems, important problems information about 38...
  • Page 194 software system board initial 23 Active Management reference designators 175 replicating 34 SATA connectors 49 setup password Technology 30 SFF removal and changing 43 Altiris AClient 24 replacement 112 deleting 44 Altiris Deployment Solution entering 42 Agent 24 System Software Manager 27 setting 42 asset tracking 39 backing up 21...
  • Page 195 Proactive Change Notification 32 Remote ROM Flash 33 replicating setup 35 Restore Plus! 25 ROM Flash 32 software support 39 Subscriber's Choice 32 Subscriber’s Choice 32 System Software Manager download 27 white papers 31 ENWW Index 185...
  • Page 196 186 Index ENWW...