HP Rp3000 - Point of Sale System Reference Manual

Service reference guide: hp rp3000 point of sale.
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Service Reference Guide
HP rp3000 Point of Sale

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    Service Reference Guide HP rp3000 Point of Sale...

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    © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

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    About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Installing and Customizing the Software Installing the Operating System ......................1 Installing or Upgrading Device Drivers ....................1 Downloading Microsoft Windows Updates ................... 2 HP Backup and Recovery Manager ..................... 2 2 Computer Setup (F10) Utility Computer Setup (F10) Utilities ......................

  • Page 6: Table Of Contents

    SATA Data Cable ......................24 SATA Power Cable ......................24 PATA Device Information ........................25 ATA SMART Drives ..........................25 Hard Drive Capacities ........................25 5 Identifying the Chassis, Routine Care, and Disassembly Preparation Chassis Designations ......................... 26 rp3000 ..........................26 Electrostatic Discharge Information ....................

  • Page 7: Table Of Contents

    Populating DIMM Sockets ....................43 Installing DIMMs ........................ 43 Expansion Cards ..........................45 Introduction ........................45 Installing and Removing a PCI Card or PCI Express x1 Card ........... 45 PCI Riser Card Cage Assembly ..................48 USB PlusPower Ports ........................50 Powered Serial Ports —...

  • Page 8: Table Of Contents

    Appendix C POST Error Messages POST Numeric Codes and Text Messages ..................85 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ..........89 Appendix D Troubleshooting Without Diagnostics Safety and Comfort ..........................92 Before You Call for Technical Support ....................92 Helpful Hints ............................

  • Page 9: Installing The Operating System, Installing Or Upgrading Device Drivers

    Installing and Customizing the Software NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.

  • Page 10: Downloading Microsoft Windows Updates, Hp Backup And Recovery Manager

    Downloading Microsoft Windows Updates To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. Once an Internet connection has been established, click the Start button. Select the All Programs menu. Click on the Windows Update link. In Windows Vista, the Windows Update screen appears.

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    For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region.

  • Page 12: Computer Setup (f10) Utility Computer Setup (f10) Utilities

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 13: Using Computer Setup (f10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. As soon as the computer is turned on, press when the blue HP logo screen is displayed to enter Computer Setup.

  • Page 14: Computer Setup—file

    Computer Setup—File Table 2-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...

  • Page 15: Computer Setup—storage

    Computer Setup—Storage Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented. Hard Disk SATA 0 ● Allows you to view the size, model, firmware, serial number, and SATA connector color for the hard drive.

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    Table 2-3 Computer Setup—Storage (continued) Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. Legacy Diskette Write Enables/disables ability to write data to legacy diskettes. BIOS DMA Data Transfers Allows you to control how BIOS disk I/O requests are serviced. When Enable is selected, the BIOS will service ATA disk read and write requests with DMA data transfers.

  • Page 17: Computer Setup—security

    Computer Setup—Security Table 2-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. See the Troubleshooting Guide on the Documentation and Diagnostics DVD for more information.

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    Table 2-4 Computer Setup—Security (continued) System IDs Allows you to set: ● Asset tag (18-byte identifier) and ownership tag (80-byte identifier displayed during POST). See the Desktop Management Guide on the Documentation and Diagnostics DVD for more information. ● Ownership Tag. This tag is a string that is displayed under the POST splash screen that may be used to identify the owner of the computer.

  • Page 19: Computer Setup—power

    Computer Setup—Power Table 2-5 Computer Setup—Power Option Description OS Power ● ACPI S3 Hard Disk Reset—Enabling this causes the BIOS to ensure hard disks are ready to Management accept commands after resuming from S3 before returning control to the operating system. ●...

  • Page 20: Computer Setup—advanced

    Computer Setup—Advanced Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Chapter 2 Computer Setup (F10) Utility...

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    Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Power-On Options Allows you to set: ● POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). ● POST messages (enable/disable). ● prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F9 = Boot Menu during POST.

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    Table 2-6 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable onboard system devices. ● PCI Devices Lists currently installed PCI devices and their IRQ settings.

  • Page 23: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Save to Removable Media on page 6 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration settings to a a USB flash media device or a diskette-like device (a storage device set to emulate a diskette drive) and save...

  • Page 24: Computer Diagnostic Features Hp Insight Diagnostics, Accessing Hp Insight Diagnostics

    Computer Diagnostic Features HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on DVD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

  • Page 25: Survey Tab, Diagnose Tab

    NOTE: It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed.

  • Page 26: Test Tab

    Attachment (SATA), and serial attached SCSI (SAS) disk drives that are attached to Smart Array controllers and select MSA controllers configured as part of a logical volume. To determine the health of a hard disk drive, Diagnosis looks at operational history provided by the hard disk drive and proprietary information provided by the Smart Array controller or the MSA controller.

  • Page 27: Status Tab

    For each test type, there are two test modes to choose from: ● Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed.

  • Page 28: Help Tab, Saving And Printing Information In Hp Insight Diagnostics

    Log Tab The Log tab contains a Diagnosis Log tab, a Test Log tab, and an Error Log tab. The Diagnosis Log displays the number of times a logical volume has been diagnosed and the number of times the logical volume was in a failed state. The failed count indicates the logical volume is in a failed state, but does not necessarily indicate that a hard disk drive in this volume has been failed by Diagnosis.

  • Page 29: Downloading The Latest Version Of Hp Insight Diagnostics, Protecting The Software, Restoring The Software

    Enter a file name in the File Name box and click the Save button. An html file will be saved to the inserted USB flash drive. NOTE: Do not remove the USB key until you see a message indicating that the html file has been written to the media.

  • Page 30

    The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows®. The second, PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press at startup when you see the message Press F11 for Emergency Recovery.

  • Page 31: Sata Hard Drives

    Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported on any of these models. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable...

  • Page 32: Sata Hard Drive Cables, Sata Data Cable, Sata Power Cable

    SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 33: Pata Device Information, Ata Smart Drives, Hard Drive Capacities

    PATA Device Information No PATA drives are supported on any of the rp3000 models. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.

  • Page 34: Chassis Designations, Rp3000

    Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 35: Electrostatic Discharge Information, Generating Static, Preventing Electrostatic Damage To Equipment

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 36: Personal Grounding Methods And Equipment, Grounding The Work Area, Recommended Materials And Equipment

    ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.

  • Page 37: Operating Guidelines

    ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...

  • Page 38: Routine Care, General Cleaning Safety Precautions, Cleaning The Computer Case, Cleaning The Keyboard

    Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 39: Cleaning The Monitor, Cleaning The Mouse, Service Considerations, Power Supply Fan, Tools And Software Requirements

    ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 40: Screws, Cables And Connectors, Hard Drives

    ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths.

  • Page 41: Lithium Coin Cell Battery

    Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

  • Page 42: Preparation For Disassembly

    Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly Identifying the Chassis, Routine Care, and Disassembly Preparation on page 26 for initial safety...

  • Page 43: External Security Devices, Cable Lock

    External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Cable Lock Figure 6-1 Installing a Cable Lock External Security Devices...

  • Page 44: Padlock, Hp Business Pc Security Lock

    Padlock Figure 6-2 Installing a Padlock HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 6-3 Securing the Cable to a Fixed Object Chapter 6 Removal and Replacement Procedures...

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    Thread any peripheral device cables that you want to secure through the lock. Figure 6-4 Threading the Peripheral Device Cables Screw the lock to the chassis using the screw provided. Figure 6-5 Attaching the Lock to the Chassis External Security Devices...

  • Page 46: Computer Cover

    Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-6 Engaging the Lock Computer Cover CAUTION: To reduce risk of damage to optical drive sensor, make sure you closely follow the computer cover removal instructions.

  • Page 47: Bezel Blank

    Bezel Blank Prepare the computer for disassembly (Preparation for Disassembly on page 34). Remove the computer cover (Computer Cover on page 38). Push outward on the two retaining tabs that hold the bezel blank in place (1) then pull the blank inward to remove it (2).

  • Page 48: Cable Management

    Cable Management Proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heatsink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 49: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Cable Designator System board, 24-pin Powered serial port expansion card Powered USB port expansion card 1st SATA Hard drive Optical drive Cable PCA Designator Hard drive SATA 0 (Dark Blue) Optical drive...

  • Page 50: Memory, Dimms, Ddr2-sdram Dimms

    Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 2-GB of memory.

  • Page 51: Populating Dimm Sockets, Installing Dimms

    Populating DIMM Sockets There are two DIMM sockets on the system board. The sockets are labeled DIMM1 and DIMM2. Figure 6-10 DIMM Socket Locations Item Description Socket Color DIMM1 socket (populate first) Black DIMM2 socket Black Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.

  • Page 52

    Raise the drive cage to the upright position. Figure 6-11 Rotating the Drive Cage Up Locate the memory module sockets on the system board. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Open both latches of the memory module socket (1), and insert the memory module into the socket (2).

  • Page 53: Expansion Cards, Introduction, Installing And Removing A Pci Card Or Pci Express X1 Card

    Repeat steps 5 and 6 to install any additional modules. Return the drive cage to the down position. Replace the computer cover. Reconnect the power cord and any external devices, then turn on the computer. The computer should automatically recognize the additional memory when you turn on the computer. Lock any security devices that were disengaged when the computer cover was removed.

  • Page 54

    Remove the screw that secures the expansion card slot cover or the existing expansion card to the chassis. Figure 6-14 Removing the Slot Cover Screw Remove the expansion slot cover or the existing expansion card. If you are installing an expansion card in a vacant socket, slide the expansion slot cover straight out from the side of the chassis.

  • Page 55

    If you are replacing an existing card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.

  • Page 56: Pci Riser Card Cage Assembly

    Replace the screw that secures the expansion card or expansion slot cover. Figure 6-18 Replacing the Expansion Card Retainer Screw Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the computer cover. Reconfigure the computer, if necessary.

  • Page 57

    Remove the three screws that secure the riser card assembly to the chassis (1), and then lift the assembly straight up and out of the chassis (2). Figure 6-19 Removing the Riser Card Cage Remove the two screws that secure the PCI riser card to the riser bracket (1), and then remove the card from the bracket (2).

  • Page 58: Usb Pluspower Ports

    USB PlusPower Ports Some models have a PoweredUSB expansion card installed. This card provides one red-colored 24- volt PoweredUSB connector (1) and one teal-colored 12-volt PoweredUSB connector (2). NOTE: The rp3000 supports either a ReadyBoost module or a PoweredUSB expansion card, but it will not support both of these options at the same time.

  • Page 59

    Unplug the cables from the card (1), remove the two screws that fasten the card to the chassis (2), and lift the card up and out of chassis (3). Figure 6-24 Removing the PoweredUSB Expansion Card To install a powered USB card, reverse the installation procedures. NOTE: If there is a panel covering the opening for the ports on the rear of the chassis, you must remove the panel.

  • Page 60: Powered Serial Ports — Removal And Installation

    Powered Serial Ports — Removal and Installation Two powered serial ports, COM 1 and COM 2, are standard on the computer. Some models have a powered serial port expansion card installed that supplies two additional powered serial ports, COM 3 and COM 4.

  • Page 61: Removing The Powered Serial Port Caps, Configuring Power To A Serial Port

    Removing the Powered Serial Port Caps If the powered serial ports have been configured for power from the factory, they will be covered by protective plastic caps. Turn off the computer and remove the caps before connecting powered serial Point of Sale devices. Figure 6-26 Removing the Powered Serial Port Caps Configuring Power to a Serial Port...

  • Page 62

    Figure 6-27 Serial Port Jumper Locations on the System Board Item Jumper Port Name COM 1 COM 2 The serial port jumpers on the powered serial port expansion card are located as shown in the following illustration: Figure 6-28 Powered Serial Port Expansion Card Jumper Locations Item Jumper Port Name...

  • Page 63

    To configure power to the serial ports: Prepare the computer for disassembly (Preparation for Disassembly on page 34). Remove the computer cover (Computer Cover on page 38). If you are changing the system board COM 1 or COM 2 serial port configuration: Raise the drive cage to the upright position.

  • Page 64

    Remove the screw that secures the expansion card to the chassis (1). Hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket (2). Be sure not to scrape the card against the other components. Figure 6-30 Removing the Powered Serial Port Expansion Card Place jumpers and jumper wires on the appropriate pins for COM 3 (1) and COM 4 (2).

  • Page 65

    To install the Powered Serial Port Expansion Card, align the bracket on the card with the open slot on the rear of the chassis and press the card straight into the expansion socket (1). Replace the screw that secures the card to the chassis (2). NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.

  • Page 66

    Description GH655AV Service Preconfig 2x PWRD RS232 5V/12V GH656AV Service Preconfig 4x PWRD RS232 5V/12V If you order either AV, the factory will configure the serial port power jumpers so that 12V will be on the DSUB pin 1 and 5V will be on the DSUB pin 9. If you order AV# GH655AV, the TWO serial ports on rp3000 will be configured.

  • Page 67

    Table 6-1 Configuring Serial Port Power NOTE: You may configure power on both DSUB pins at the same time although not shown on this table. DSUB pins 1 and 9 can be configured independently of one another. CAUTION: The DSUB shell in GND, so when the ports are configured for power, it is possible to short power to GND if something comes in contact with the shell and pin.

  • Page 68: Drives, Drive Positions, Installing And Removing Drives

    Drives A Torx T-15 or Flathead screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.

  • Page 69

    ● You must install drive retainer screws to ensure the drive will be locked in place. HP has provided eight extra retainer screws if needed. Four of the retainer screws are silver 6-32 standard screws used for hard drives (1). The other four retainer screws are black M3 metric screws used for optical drives (2).

  • Page 70: Optical Drive

    Optical Drive CAUTION: All removable media should be taken out of the drives before removing the drive from the computer. NOTE: An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo drive. Prepare the computer for disassembly (Preparation for Disassembly on page 34).

  • Page 71

    NOTE: When replacing a drive, use the four retainer screws that were used for the old drive when installing the new drive. To install an optical drive: Follow the procedure above to remove the old optical drive. If necessary, remove the bezel blank covering the 5.25-inch drive bay. Slide the drive into the optical drive bay (1) and secure it in place with the four retainer screws (2).

  • Page 72: Primary 3.5-inch Internal Hard Drive

    Return the drive cage to the down position Replace the computer cover. Primary 3.5-inch Internal Hard Drive Prepare the computer for disassembly (Preparation for Disassembly on page 34). Remove the computer cover (Computer Cover on page 38). Raise the drive cage to the upright position. Disconnect the data cable (1) and power cable (2) from the back of the primary hard drive.

  • Page 73

    Slide the hard drive back approximately 1.3 cm (1/2 inch) and remove it from the drive cage. Figure 6-42 Removing the Hard Drive To install a hard drive: Follow the procedure above to remove the old hard drive. Insert the hard drive “upside down.” Align the hard drive with the hard drive bay in the drive cage so that the bottom of the hard drive is next to the optical drive compartment and the power and data connectors are up.

  • Page 74

    Replace the four screws on top of the drive cage that secure the hard drive in the bay. NOTE: You must hold the hard drive in place with one hand while installing the screws to ensure that the screw holes on the hard drive are properly aligned with the screw holes on the drive cage. Figure 6-44 Replacing the Hard Drive Retainer Screws Connect the data cable (1) and power cable (2) to the back of the primary hard drive.

  • Page 75: Chassis Fan, Power Switch/led Assembly

    NOTE: If you replaced the hard drive, use the Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. When the restore process has completed, reinstall any personal files that you backed up before replacing the hard drive.

  • Page 76: Modem (some Models)

    Squeeze the switch holder retaining clips together at the front of the chassis (1), push the LEDs (2) and switch assembly into the chassis, and then remove the assembly from the chassis. Figure 6-47 Removing the Switch Holder Raise the drive cage to its upright position. Disconnect the cable assembly from the system board.

  • Page 77: Optical Drive Sensor

    Pull the bottom of the jack assembly upward (1) to disengage the tabs on the top of the jack assembly from the slots in the chassis (2), and then remove the jack from the holder in the chassis. Figure 6-49 Removing the RJ-11 Jack To reinstall the modem, reverse the removal procedure.

  • Page 78: Power Supply

    To reinstall the cover sensor, reverse the removal procedure. NOTE: The cable plugs into the left two pins in the connector labeled PB/LED and it does not matter how you orientate the wire onto the connector. Power Supply WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet.

  • Page 79: System Board

    Remove the silver T15 screw on the side of the power supply on the inside of the chassis that secures it to the base pan. Figure 6-52 Removing the Inner Power Supply Screw Lift up slightly on the front of the power supply, and then slide it forward so the power connector lip on the back of the power supply clears the slot in the chassis.

  • Page 80

    Lift the system board up to disengage it from the connectors, slide it away from the power supply, and then lift it up and out of the chassis. Figure 6-53 Removing the System Board To install the system board, reverse the removal procedure. CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply.

  • Page 81: Battery

    Battery The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.

  • Page 82

    To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). Figure 6-54 Removing and Replacing a Coin Cell Battery Return the drive cage to the down position.

  • Page 83: Keyboard, Mouse

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...

  • Page 84: Ethernet Rj-45, Rj-11, Serial Interface, Powered And Non-powered

    Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused RJ-11 Connector and Icon Signal Unused Ring Unused Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (5V/12V if powered) Receive Data...

  • Page 85: Powered Usb, Line-in Audio, Line-out Audio

    Connector and Icon Signal +5 VDC - Data + Data Ground Powered USB Connector and Icon Signal Left side +5 VDC - Data + Data Ground Right side 3A, 72W 2.5A, 30W Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 1 2 3...

  • Page 86: Monitor, Pin Power

    Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground 24-Pin Power Connector Front Signal Signal Signal Signal +3.3V +3.3V...

  • Page 87: Sata Data And Power, Pci Express, Pin A

    SATA Data and Power Drive Connector Signal Signal Signal Signal Ground Ground Ground Ground V 3.3 V 3.3 Ground Ground Ground Reserved Ground V 12 V 12 *S = Data, P = Power PCI Express, Pin A x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal...

  • Page 88: Pci Express, Pin B

    PERp9 PERn10 PERp8 PERn9 PERp13 PERN8 PERp12 PERn13 PERp11 PERn12 PERp10 PERn11 PERp14 PERn15 PERn14 PERp15 Pin B information is in the next table NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 PCI Express, Pin B x1, x4, x8, and x16 PCI Express Connector...

  • Page 89

    PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5 PRSNT2# PETn4 RSVD PETp7 PETp8 PETn8 PETp12 PETn13 PETp11 PETn12 PETp10 PETn11 PETp9 PETn10 PETp14 PETn9 PETp13 PETn14 PRSNT2# RSVD PETp15 PETn15 Pin A information is in the previous table NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49...

  • Page 90: General Requirements, Japanese Power Cord Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 91: Country-specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 92: Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 93: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...

  • Page 94: Appendix C Post Error Messages

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If RTC (real-time clock) battery may need to the problem persists, replace the RTC be replaced.

  • Page 95

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.

  • Page 96

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number has become Run Computer Setup. If Setup already corrupted. has data in the field or will not allow the serial number to be entered, download the executable file from http://www.hp.com.

  • Page 97: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 98

    Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five Pre-video memory error. CAUTION: To avoid damage to the DIMMs or times, once every second, the system board, you must unplug the computer followed by a two second power cord before attempting to reseat, install, or pause.

  • Page 99

    Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten Bad option card. Check each option card by removing the card times, once every second, (one at a time if multiple cards), then power followed by a two second on the system to see if fault goes away.

  • Page 100: Safety And Comfort, Before You Call For Technical Support

    Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to Appendix A,...

  • Page 101: Helpful Hints

    ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to the following Helpful Hints on page 93 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.

  • Page 102

    not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if automatic start on power loss is set in Computer Setup. If it does not restart, press the power button to start the computer. ●...

  • Page 103: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 104: Appendix D Troubleshooting Without Diagnostics

    Table D-1 Solving General Problems (continued) There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the audio is not disabled. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.

  • Page 105

    Table D-1 Solving General Problems (continued) Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated:...

  • Page 106: Solving Power Problems

    Sliding door that covers the optical drive will not open. Cause Solution The sliding door is locked. Use the provided key to unlock the door then slide the door down. Not getting the correct power on the COM port. Cause Solution COM port jumpers are not set correctly.

  • Page 107: Solving Hard Drive Problems

    Table D-2 Solving Power Problems (continued) Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). Open the hood and ensure the power supply cable is seated into the connector on the system board.

  • Page 108

    Table D-3 Solving Hard Drive Problems (continued) Drive not found (identified). Cause Solution The system may not have automatically recognized a newly See reconfiguration directions in the Solving Hardware installed device. Installation Problems on page 109 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup.

  • Page 109: Solving Display Problems

    Table D-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution The SATA controller has been disabled in Computer Setup. Run the Computer Setup utility and ensure the SATA controller is enabled in Storage > Storage Options. Boot order is not correct.

  • Page 110

    Table D-4 Solving Display Problems (continued) Blank screen (no video). Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

  • Page 111

    Table D-4 Solving Display Problems (continued) Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video).

  • Page 112

    Table D-4 Solving Display Problems (continued) Image is not centered. Cause Solution Position may need adjustment. Press the Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “No Connection, Check Signal Cable”...

  • Page 113: Solving Audio Problems

    Table D-4 Solving Display Problems (continued) Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be Select the monitor’s Auto-Adjustment option in the unable to correctly interpret the output synchronization of the...

  • Page 114

    Table D-5 Solving Audio Problems (continued) Sound does not come out of the speaker. Cause Solution Software volume control is turned down. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.

  • Page 115: Solving Printer Problems

    Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in the following table. Table D-6 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.

  • Page 116: Solving Keyboard And Mouse Problems

    Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in the following table. Table D-7 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.

  • Page 117: Solving Hardware Installation Problems

    Table D-8 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Press the Ctrl keys at the same time (or press Windows logo key) to display the Start menu.

  • Page 118

    WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

  • Page 119: Solving Network Problems

    Table D-9 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before...

  • Page 120

    Table D-10 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled. Enable Wake-on-LAN. NOTE: Some NICs come with their own configuration Select Start > Control Panel. applets that allow for more detailed control and configuration Double-click Network Connections.

  • Page 121

    Table D-10 Solving Network Problems (continued) Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector.

  • Page 122: Solving Memory Problems

    Table D-10 Solving Network Problems (continued) New network card will not boot. Cause Solution New network card may be defective or may not meet industry- Install a working, industry-standard NIC, or change the boot standard specifications. sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation.

  • Page 123: Solving Processor Problems, Solving Optical Drive Problems

    Table D-11 Solving Memory Problems (continued) Memory count during POST is wrong. Cause Solution The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used. Integrated graphics may use system memory. No action required.

  • Page 124

    Table D-13 Solving Optical Drive Problems System will not boot from optical drive. Cause Solution The SATA controller has been disabled in the Computer Setup Run the Computer Setup utility and ensure the SATA controller utility. is enabled in Storage > Storage Options. Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility.

  • Page 125

    Table D-13 Solving Optical Drive Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media has been inserted upside down.

  • Page 126

    Sliding door that covers the optical drive will not open. Cause Solution The sliding door is locked. Use the provided key to unlock the door then slide the door down. 118 Appendix D Troubleshooting Without Diagnostics...

  • Page 127: Solving Usb Flash Drive Problems

    Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table D-14 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.

  • Page 128: Solving Internet Access Problems

    Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table D-15 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly.

  • Page 129: Solving Software Problems

    Table D-15 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP Select Start > Control Panel. Double-click System. Click the Hardware tab.

  • Page 130: Contacting Customer Support

    NOTE: HP Backup and Recovery Manager can be used to restore the software to a recovery point or to restore the system to its factory configuration. Refer to Restoring the Softwareon page 21 for more information. If you encounter software problems, see the applicable solutions listed in the following table. Table D-16 Solving Software Problems Computer will not continue and no HP logo screen has appeared.

  • Page 131: Specifications

    Specifications Desktop Dimensions 3.35 in 8.5 cm Height 15.17 in 38.5 cm Width 9.70 in 24.6 cm Depth Approximate Weight 17.9 lb 8.1 kg Temperature Range 50° to 104°F 10° to 40°C Operating -22° to 140°F -30° to 60°C Nonoperating Relative Humidity (noncondensing) 20-85% 20-85%...

  • Page 132: Index

    Index Symbols/Numerics chassis fan 24–pin power pin removal and replacement 67 assignments 78 cleaning removal and replacement 67 computer 30 fan, power supply 31 mouse 31 flashing LEDs 89 audible codes 89 safety precautions 30 front bezel audio problems 105 computer cleaning 30 removing blanks 39 computer cover...

  • Page 133

    power cord set requirements expansion slot cover 46 country specific 83 powered serial port expansion LED assembly card 55 removal and replacement 67 power problems 98 PoweredUSB expansion LEDs power supply card 50 blinking power 89 fan 31 blinking PS/2 keyboard 89 removal and replacement 70 RJ-11 pin assignments 76 line-in audio pin assignments 77...

  • Page 134

    specifications computer 123 memory 42 static electricity 27 system board removal and replacement 71 SATA connectors 23 tamper-proof screws tool 32 temperature control 29 tools, servicing 31 Torx T15 screwdriver 31 unlocking computer cover 35 USB flash drive problems 119 USB pin assignments 77 ventilation, proper 29 Wake-on-LAN feature 112...

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