Contacting Customer Support - HP Compaq 6005 Pro Maintenance And Service Manual

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Be sure that all the needed device drivers have been installed.
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If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and no HP logo screen has appeared.
Cause
POST error has occurred.
Computer will not continue after HP logo screen has appeared.
Cause
System files may be damaged.
"Illegal Operation has Occurred" error message is displayed.
Cause
Software being used is not Microsoft-certified for your
version of Windows.
Configuration files are corrupt.

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.
126 Appendix E Troubleshooting Without Diagnostics
Solution
Observe the beeps and LED lights on the front of the
computer. See POST Error Messages on page 127
determine possible causes.
See the Restore Kit or the Worldwide Limited Warranty for
terms and conditions.
Solution
Press the F11 key at startup to boot into the recovery
partition and run a factory restore.
CAUTION: Restoring the system will erase all data on the
hard drive. Be sure to back up all data files before running
the restore process.
Solution
Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).
If possible, save all data, close all programs, and restart the
computer.
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