Appendix F Troubleshooting - HP BladeSystem bc2000 - Blade PC User Manual

F Troubleshooting
This appendix provides troubleshooting information for the Integrated Administrator that ships as part
of the HP PC Blade Enclosure. Use it to find details about solving performance problems that may arise
when viewing or managing enclosure, blade PC, or user information using the Integrated Administrator.
For information on LEDS, switches, and troubleshooting information for the HP PC Blade Enclosure,
refer to the HP PC Blade Enclosure Setup and Installation Guide.
Table F-1 Integrated Administrator Troubleshooting
Problem
My Web browser flickers when I view the
Integrated Administrator applet.
My Web browser is not supported by the
Integrated Administrator.
I am having general browser problems.
My Web browser seems unstable when I
access the Integrated Administrator.
The Integrated Administrator does not
show the most up-to-date blade
information.
The blade PC information is unknown.
I just got logged out of the GUI. Why?
What should I do?
When I ran "upload config," garbage
printed to the screen and then a
statement printed saying the command
completed successfully.
Did an error occur?

134 Appendix F Troubleshooting

Possible Solution
Be sure the client browser has at least 16-bit color depth.
Be sure to use a supported Web browser. For the most up-to-date information on
supported Web browsers, please view the customer advisories located at:
http://www.hp.com/go/cci
For the most recent tips regarding the Integrated Administrator, refer to the customer
advisories on the following Web site:
http://www.hp.com/go/cci
Your Java Virtual Machine (JVM) must be build 3802 or newer. Netscape users are
advised to use Netscape 6.2 or later to include this JVM and Internet Explorer users
can download the latest JVM from Sun Microsystems
This update is mandatory for Windows 95 and Windows 98 users and is available
in Service Pack 2 for Windows 2000 users. For Windows XP or Vista, please visit
Sun Microsystems Web site to download the latest JVM support, as well.
The blade PC configuration information is exchanged with the Integrated
Administrator during the blade PC Power-On Self Test (POST).
If the Integrated Administrator is restarted after the blade PCs have booted, the
Integrated Administrator does not display the blade PC configuration information
until the blade PCs are rebooted.
Also, the blade PC BIOS obtains part of the information of the blade PC from the
health service; so after installing the health service and/or OS; you may need to cycle
the blade PC power to enable the Integrated Administrator to see new information.
Your rights may have changed. If so, log in again to use your new rights. If the
problem continues, contact the enclosure administrator.
No error occurred in this command. Everything ran as expected.
ENWW