Troubleshooting: Blackberry Web Desktop Manager; Troubleshooting: Users Cannot Log In To The Blackberry Web Desktop Manager - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide
Possible cause
The BlackBerry Collaboration
Service does not support the version
of the instant messaging application
that is installed on the BlackBerry
device.
The Microsoft® Office
Communicator Web Access server is
not configured correctly for AJAX
service.
In the BlackBerry Client for use with
Microsoft Office Live
Communications Server 2005, the
Microsoft Office Communicator
Web Access server is not configured
to use forms-based authentication
and the BlackBerry Collaboration
Service is configured to use HTTPS to
connect to the Microsoft Office
Communicator Web Access server.

Troubleshooting: BlackBerry Web Desktop Manager

Troubleshooting: Users cannot log in to the BlackBerry Web Desktop
Manager
Possible cause
You might have specified an incorrect URL for the
BlackBerry® Configuration Database during the
BlackBerry Administration Service installation process.
Possible solution
Remove the instant messaging application from the BlackBerry device.
Install an earlier version of the instant messaging application on the
BlackBerry device.
Verify that the port number for the AJAX service is configured correctly on
the Microsoft Office Communicator Web Access server.
Verify that forms-based authentication is configured on the Microsoft Office
Communicator Web Access server.
Possible solution
Change the BlackBerry Configuration Database URL.
Troubleshooting: BlackBerry Web Desktop Manager
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