Obtaining Smart Call Home; Prerequisites For Call Home; Configuration Guidelines And Limitations - Cisco N5010P-N2K-BE Software Configuration Manual

Chapter 26 Configuring Smart Call Home
S e n d f e e d b a c k t o n x 5 0 0 0 - d o c f e e d b a c k @ c i s c o . c o m

Obtaining Smart Call Home

If you have a service contract directly with Cisco Systems, you can register your devices for the Smart
Call Home service. Smart Call Home provides fast resolution of system problems by analyzing Call
Home messages sent from your devices and providing background information and recommendations.
For issues that can be identified as known, particularly GOLD diagnostics failures, Automatic Service
Requests will be generated with the Cisco TAC.
Smart Call Home offers the following features:
•
•
•
•
You need the following items to register:
•
•
•
For more information about Smart Call Home, see the Smart Call Home page at this location:
http://www.cisco.com/go/smartcall/

Prerequisites for Call Home

Call Home has the following prerequisites:
•
•
•
•

Configuration Guidelines and Limitations

Call Home has the following configuration guidelines and limitations:
•
•
OL-16597-01
Continuous device health monitoring and real-time diagnostic alerts.
Analysis of Call Home messages from your device and, where appropriate, Automatic Service
Request generation, routed to the appropriate TAC team, including detailed diagnostic information
to speed problem resolution.
Secure message transport directly from your device or through a downloadable Transport Gateway
(TG) aggregation point. You can use a TG aggregation point in cases that require support for
multiple devices or in cases where security requirements mandate that your devices may not be
connected directly to the Internet.
Web-based access to Call Home messages and recommendations, inventory and configuration
information for all Call Home devices. Provides access to associated field notices, security
advisories and end-of-life information.
The SMARTnet contract number for your switch.
Your e-mail address
Your Cisco.com ID
You must configure an e-mail server.
You must configure the contact name (SNMP server contact), phone, and street address information
before you enable Call Home. This step is required to determine the origin of messages received.
Your switch must have IP connectivity to an e-mail server.
If you use Smart Call Home, you need an active service contract for the device that you are
configuring.
If there is no IP connectivity or if the interface in the VRF to the profile destination is down, the
switch cannot send the Call Home message.
Operates with any SMTP server.
Cisco Nexus 5000 Series Switch CLI Software Configuration Guide
Prerequisites for Call Home
26-5