Obtaining Smart Call Home - Cisco ASR 9000 Series User Configuration Manual

Configuring Call Home
Call Home Level
1
0

Obtaining Smart Call Home

If you have a service contract directly with Cisco Systems, you can register your devices for the Smart Call
Home service. Smart Call Home provides fast resolution of system problems by analyzing Call Home messages
sent from your devices and providing background information and recommendations. For issues that can be
identified as known, particularly GOLD diagnostics failures, Automatic Service Requests will be generated
with the Cisco-TAC.
Smart Call Home offers the following features:
• Continuous device health monitoring and real-time diagnostic alerts.
• Analysis of Call Home messages from your device and, where appropriate, Automatic Service Request
• Secure message transport directly from your device or through a downloadable Transport Gateway (TG)
• Web-based access to Call Home messages and recommendations, inventory and configuration information
You need the following items to register:
• The SMARTnet contract number for your device
• Your e-mail address
• Your Cisco.com ID
For more information about Smart Call Home, see the Smart Call Home page at this URL:
supportforums.cisco.com/community/netpro/solutions/smart_services/smartcallhome
Anonymous Reporting
Smart Call Home is a service capability included with many Cisco service contracts and is designed to assist
customers resolve problems more quickly. If you decide not to use Smart Call Home, you can still enable
Anonymous Reporting to allow Cisco to securely receive minimal error and health information from the
device. If you enable Anonymous Reporting, your customer identity will remain anonymous, and no identifying
information is sent.
Keyword
Normal
Debugging
generation, routed to the appropriate TAC team, including detailed diagnostic information to speed
problem resolution.
aggregation point. You can use a TG aggregation point in cases that require support for multiple devices
or in cases where security requirements mandate that your devices may not be connected directly to the
Internet.
for all Call Home devices. Provides access to associated field notices, security advisories and end-of-life
information.
Cisco ASR 9000 Series Aggregation Services Router System Management Configuration Guide, Release 5.1.x
Obtaining Smart Call Home
syslog Level Description
Information (6) Normal event signifying
return to normal state.
Debug (7) Debugging messages.
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