Cisco CP-7961G Administration Manual page 128

Telephony Features Available for the Cisco Unified IP Phone
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Forced authorization
codes (FAC)
(SCCP phones only)
Group call pickup
Headset Sidetone
Level
Help system
Hold/Resume
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
5-10
Description
Controls the types of calls that certain users can
place.
If you are using this feature, you must
Note
disabled Enbloc dialing. See
Dialing for details.
Allows a user to answer a call that is ringing on a
directory number in another group.
Enables administrators to configure a higher
sidetone level for user headsets on these Cisco
Unified IP Phones 7941G, 7941G-GE, 7961G,
7961G-GE, 7970G, 7971G, and 7971G-GE:
"High"—Increases the voice level played back in
the headset, which encourages a lower speaking
voice and is desirable in environments such as call
centers.
"Use Phone Default"—Maintains the existing
voice level played back in the headset.
While some users prefer the higher voice level in
the headset, other users may find the level to be
uncomfortable or they may hear an "echo." In this
case, administrators should return the setting to the
"Use Phone Default" setting.
Typically, only call centers should use the "High"
setting with the higher voice level played back in
the headset.
Provides a comprehensive set of topics that appear
on the phone screen
Allows the user to move a connected call from an
active state to a held state.
Chapter 5 Configuring Features, Templates, Services, and Users
Configuration Reference
For more information, refer to Cisco
Unified Communications Manager Features
and Services Guide,
Forced Authorization
Enbloc
For more information, refer to Cisco Unified
Communications Manager Features and
Services Guide,
To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP phones, and scroll to the Product Specific
Configuration Layout pane.
Requires no configuration.
Requires no configuration, unless you
•
want to use music on hold. See
"Music-on-Hold" in this table for
information.
See "Hold Reversion" in this table.
•
Client Matter Codes and
Codes.
Call Pickup.
OL-21011-01