General Troubleshooting Tips - Cisco CP-7961G Administration Manual

General Troubleshooting Tips

General Troubleshooting Tips
Table 9-2
Table 9-2 Cisco Unified IP Phone Troubleshooting
Summary
Connecting a Cisco Unified IP Phone to
another Cisco Unified IP Phone
Poor quality when calling digital cell
phones using the G.729 protocol.
Prolonged broadcast storms cause
IP phones to reset, or be unable to make or
answer a call.
Moving a network connection from the
phone to a workstation.
Changing the telephone configuration.
Phone resetting.
LCD display issues.
Dual-Tone Multi-Frequency (DTMF)
delay.
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
9-10
provides general troubleshooting information for the Cisco Unified IP Phone.
Explanation
Cisco does not support connecting an IP phone to another IP phone through the
PC port. Each IP phone should directly connect to a switch port. If phones are
connected together in a line (by using the PC port), the phones will not work.
In Cisco Unified Communications Manager, you can configure the network to
use the G.729 protocol (the default is G.711). When using G.729, calls between
an IP phone and a digital cellular phone will have poor voice quality. Use G.729
only when absolutely necessary.
A prolonged Layer 2 broadcast storm (lasting several minutes) on the voice
VLAN may cause IP phones to reset, lose an active call, or be unable to initiate
or answer a call. Phones may not come up until a broadcast storm ends.
If you are powering your phone through the network connection, you must be
careful if you decide to unplug the phone's network connection and plug the
cable into a desktop computer.
The computer's network card cannot receive power through the
Caution
network connection; if power comes through the connection, the
network card can be destroyed. To protect a network card, wait 10
seconds or longer after unplugging the cable from the phone before
plugging it into a computer. This delay gives the switch enough time
to recognize that there is no longer a phone on the line and to stop
providing power to the cable.
By default, the network configuration options are locked to prevent users from
making changes that could impact their network connectivity. You must unlock
the network configuration options before you can configure them. See
Unlocking and Locking Options, page 4-2
The phone resets when it loses contact with the Cisco Unified Communications
Manager software. This lost connection can be due to any network connectivity
disruption, including cable breaks, switch outages, and switch reboots.
If the display appears to have rolling lines or a wavy pattern, it might be
interacting with certain types of older fluorescent lights in the building.
Moving the phone away from the lights, or replacing the lights, should resolve
the problem.
When you are on a call that requires keypad input, if you press the keys too
quickly, some of them might not be recognized.
Chapter 9 Troubleshooting and Maintenance
for details.
OL-21011-01