Using The Quality Report Tool - Cisco CP-7961G Administration Manual

Using the Quality Report Tool

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Before you perform a factory reset, ensure that the following conditions are met:
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To perform a factory reset of a phone, perform the following steps:
Procedure
Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power-up cycle.
While the phone is powering up, and before the Speaker button flashes on and off,
Step 2
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in amber.
Release # and press 123456789*0#.
Step 3
You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not
take place.
After you press these keys, the line buttons on the phone flash red, and the phone goes through the
factory reset process.
Do not power down the phone until it completes the factory reset process, and the main screen appears.
Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco
Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager
installation.
You can configure users' Cisco Unified IP Phones with QRT. When you do so, users can report problems
with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco
Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook
states.
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
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CTL file—Erased
LSC—Erased
User configuration settings—Reset to default values
Network configuration settings—Reset to default values
Call histories—Erased
Locale information—Reset to default values
Phone application—Erased (phone recovers by loading the appropriate default load file
(term62.default.loads, term61.default.loads, term42.default.loads, or term41.defaults.loads)
depending on the phone model)
The phone must be on a DHCP-enabled network.
A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.
The default load file for your phone model and the files specified in that file should be available on
the TFTP server that is specified by the DHCP packet.
Chapter 9 Troubleshooting and Maintenance
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