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Grass Valley Product Support
Web Technical Support
Telephone Support
International Support Centers
Authorized Local Support Representative
4 October 2010
To get technical assistance, check on the status of a question, or to report a new issue,
contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.
To access support information on the Web, visit the product support Web page on the
Grass Valley Web site. You can download software or nd solutions to problems.
World Wide Web: http://www.grassvalley.com/support/
Technical Support E-mail Address: gvgtechsupport@grassvalley.com
Use the following information to contact Product Support by phone.
Our international support centers are available 24 hours a day, 7 days a week.
Support Center
France
United States
A local support representative may be available in your country. To locate a support
center during normal local business hours, refer to the following list. This list is
regularly updated on the website for Grass Valley Product Support
(http://www.grassvalley.com/support/contact/phone/)
After hours local phone support is also available for warranty and contract customers.
Region
Asia
Toll free
+800 80 80 20 20
+1 800 547 8949
Country
China
Hong Kong, Taiwan, Korea,
Macau
Japan
Southeast Asia - Malaysia
Southeast Asia - Singapore
In country
+33 1 48 25 20 20
+1 530 478 4148
Telephone
+86 10 5883 7575
+852 2531 3058
+81 3 6848 5561
+603 7492 3303
+65 6379 1313
Aurora Edit Installation Guide
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