Troubleshooting Process Problems; Troubleshooting Productivity And Performance Problems - Xerox DocuPrint 100 Operator's Manual

Troubleshooting

Troubleshooting process problems

Troubleshooting productivity and performance problems

5-14
Process problems mean that a procedure is followed incorrectly
or performed by mistake.
• Problem: [Exit] was selected from the System menu in error.
To start the DocuSP software without rebooting the
controller:
1. Open a terminal window and enter the following:
cd /export/home/xrxusr
.openwin–init
NOTE: No special logon is required to restart the Xerox
software.
• Problem: You forget the Trusted User or Administrator
password.
Restore the system default passwords: "trust" for Trusted
User and "administ" for Administrator.
1. In a terminal window, enter the following:
cd /opt/XRXnps/XRXservui/data
ls –la
2. Delete the following files:
– .npw
– .sum
NOTE: You must be logged in as "root" to delete
these files.
NOTE: You must enable the Accounting Remote
Purge utility again.
When the job seems to take too much time to process through
the system, there may be a productivity or a performance
problem.
1. Check the job status in the Job Manager window.
2. If the job status is <hold>, right click on the job list and select
[Release] from the pop-up menu.
If the job status is <processing>, do the following:
Operator Guide