Troubleshooting Graphical User Interface (Gui) Problems - Xerox DocuPrint 100 Operator's Manual

Troubleshooting

Troubleshooting Graphical User Interface (GUI) problems

5-4
Use the following procedures when the Printer Manager, Queue
Manager, Job Manager, Administration, or Help modules do not
function, or you cannot use Exit to restart the system.
• Problem: One of the icons on the DocuSP Print Services
window is selected and does not respond or suddenly
disappears.
1. Restart the software.
• Problem: The GUI comes up with a black background, and
the label names do not display correctly.
1. Determine if the /opt/XRXnps/XRXservui/data/locale/
<locale*>/resources directory exists.
– Determine if there are files in the directory.
– Determine if the users have read permission for the
files.
2. Determine if the /opt/XRXnps/XRXservui/data/
ui.mn.config file exists.
3. If the /opt/XRXnps/XRXservui/data/locale/<locale*>/
resources directory or the /opt/XRXnps/XRXservui/
data/ui.mn.config file do not exist, set the
XAPPLRESDIR environment variable by entering the
following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/
locale/<locale>resources
NOTE: **<locale> is the locale of your server:
– en_US for U.S. English
– fr for French
– es for Spanish
– de for German
– it for Italian
– ja for Japanese
– po for Portuguese
– ne for Dutch
Operator Guide