Troubleshooting Print Quality Problems; Isolating And Resolving Print Quality Problems On A Postscript - Xerox DocuPrint 100 Operator's Manual

Troubleshooting print quality problems

Operator Guide
A print quality problem means that the job was submitted
successfully, but does not print correctly.
NOTE: If the Image Quality parameters are changed, you must
restart or reboot the DocuSP software in order for the changes to
take affect.
NOTE: The image quality default settings are optimized for the
printer. If changes have been made, you can restore the factory
installed defaults by selecting [Defaults].
Selecting [Reset] sets the image quality parameters to the most
recently applied setting.
Isolating and resolving print quality problems on a
PostScript job
To isolate and resolve a print quality problem on a PostScript
job, perform the following:
• Determine if an error page has been printed.
NOTE: If error pages are not enabled, you can enable error
pages and resubmit the job, or obtain the information from
the /opt/XRXnps/log/errorLogs directory. This directory
contains error.##.log files, where ## corresponds with the
Job ID number. Note the Job ID number from the printer
queue and read the corresponding error log.
• Submit the job to a draft PostScript printer, if one is available,
to determine if the master is valid.
• Ensure that jobs are being sent to the correct queue.
• Ensure that a valid PDL is used; for example, an Adobe
driver outputs a valid PDL file in PostScript format.
NOTE: Gray scales or graphic images may contain image
quality differences if they are printed using a 300 dpi
decomposer.
Troubleshooting
5-5