Xerox DocuPrint 100 Operator's Manual page 135

Operator Guide
• Problem: A PostScript, ASCII, or TIFF job displays a status
of Processing, and does not print.
1. Hold the job.
2. Submit the job to a draft PostScript printer, if possible, to
determine if the master is corrupted.
3. If the job prints, contact the customer support center.
• Problem: A job that does not have faults has been
submitted and is not printing.
1. Shut down, then restart the DocuSP software.
NOTE: After the restart, the job either processes or
faults.
2. If the banner or error pages are enabled, determine if the
–admfac process is active.
• Problem: An active job with a status of "printing" or "waiting
for printer" is not printing and there are no faults or
messages.
1. Open a printer door. If a message appears in the faults
and messages frame, the controller is communicating
with the printer.
2. If you determine that the job is taking too much time,
restart the DocuSP software.
Troubleshooting
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