Xerox DocuPrint 100 Operator's Manual page 184

Troubleshooting
5-58
Before calling for service, make note of:
• Print/job fault messages, that appear on the controller
• Status messages that appear on the printer control console
• Indicator lights that may or may not be lit
• Status codes that appear in the message display of the tape
drive control panel if there is a tape drive problem
Your call is answered by a representative who asks you for your
equipment model. You are also asked for:
• Your printing system serial number, which is located on a
panel inside the printer, behind the small door on the left
Figure 5-22. Location of printing system serial number
1. Printer serial number
• Your name
• Your company name
• The system condition or status
NOTE: The printer serial number and fault codes can also be
seen on the Tools display of the printer control console.
This information is given to a customer service representative
who calls you back to discuss the information and gives you an
estimated time of arrival or assist you over the phone to resolve
the problem.
Operator Guide