Troubleshooting Print-Quality Problems; Nothing Prints/Pages Are Blank; Ink/Debris On Page - Xerox COLORQUBE 8570 User Manual

Troubleshooting

Troubleshooting Print-Quality Problems

This section includes:
• Nothing Prints or Pages are Blank
• Ink or Debris on the Page
• Predominant Light Stripes (Ink Missing from Print)
• Random Light Stripes
• Image Prints Too Light or Too Dark
• Transparency Images are Too Light or Too Dark
• Colors are Off or Wrong
• PANTONE Colors Do Not Match
Nothing Prints or Pages are Blank
Probable Causes
The media type set in the printer driver does not
match the media loaded in the printer.
Several sheets are being fed at the same time.
Media is not set properly in the tray.
Ink or Debris on the Page
Probable Causes
The paper release blade needs cleaning.
You are printing 2-sided manually using paper that
has already been printed on one side and you did not
select 2nd Side as the paper type.
168 ColorQube 8570/8870 Color Printer
User Guide
on page 168
on page 168
on page 169
on page 170
on page 170
on page 171
on page 169
on page 170
Solutions
Load the correct media in the printer and set the type
at the printer control panel. For details, see
Media on page 56.
Remove the media from the tray and check for static
electricity. Fan plain paper or other media (but not
transparencies), and replace it in the tray.
Remove the media, tap it to straighten it out, return it
into the tray and then realign the media guides.
Solutions
Clean the paper release blade. For details, see
Cleaning the Paper Release Blade
• When printing 2-sided, select the 2nd Side
option on the printer control panel and in the
printer driver. For details, see
Document Manually
• Clean ink smears by running the Remove Print
Smears procedure. For details, see
Print Smears on page 172.
Loading
on page 121.
Printing a 2-Sided
on page 95.
Removing