Xerox 4112 System Administration Manual page 330

9. Tr ou b le s h oo ti n g
Cause
The level settings for the NCP
packet signature do not match.
The default device name is
incorrect.
The directory tree name is not
configured.
The context is not set.
Connected to a different printer
object.
The NetWare port on the machine
is not set to "Enable."
The file server is down.
There is another device on the
network with an identical device
name.
The NetWare port is not
functioning.
9- 8
Check point
Use the "set" command from the
console screen on the file server
confirm whether the NCP packet
signature is set to level 3.
Print out the Printer Settings List
or Startup Page to confirm 6
figures (3 bytes) of low ranks of an
Ether address.
Print out the Printer Settings List
to confirm if the tree name is
specified.
Print out the Printer Settings List
to confirm if the context is
specified.
Use NWADMIN from a computer
to confirm if the correct object is
assigned using the current
information of the print server.*
Print out the Printer Settings List
to confirm if the NetWare port is
enabled.
Search for the file server using the
Network Computer.
Switch off the machine and use
NWADMIN from a computer to
confirm that the status of the
printer object is "Standby."
Print out Printer Settings List to
confirm if the network number is
left to "0000000" (NetWare server
down) if using IPX/SPX. If using
TCP/IP, confirm if the IP address
is left to "0.0.0.0" (static address
unspecified, or the DHCP server
is down).
*:Refer to NetWare Online Documentation for configuration and
operations.
Xe r o x 4112 /4 1 27 Co p ie r / P r in t er S y s te m Ad m i ni s t r at i on G ui d e
Remedy
Enter the following command from
the console screen on the file
server to set the NCP packet
signature to either level 0, 1, or 2,
and restart the file server:
set NCP Packet Signature
Option=x (x = 0, 1, or 2)
• Set the device name using
the correct Ethernet address.
• Set the device name different
from the default name.
Set the tree name.
Set the context.
• Use the CentreWare Utilities
CD-ROM from a computer to
correctly set the file-server-
name/tree/context/operation-
mode.
• Use the CentreWare Internet
Services from a computer to
correctly set the file-server-
name/tree/context/operation-
mode.
Enable the NetWare port.
Start the file server.
Use the "CentreWare Utilities"
CD-ROM from a computer to set a
different device name.
For the case of IPX/SPX, start the
NetWare server. For the case of
TCP/IP, either set a static IP
address or start the DHCP server.