Extron electronics ShareLink Pro 2500 User Manual page 101

Troubleshooting
The following table gives recommended actions to solve problems that may occur during setup or operation. If
the problem persists after performing the recommended action, contact Extron Technical Support.
Problem
(Windows only)
Audio level lowers while using
the Mirror Screen or Mirror
Application features
(Windows only)
No audio for the Mirror Screen
or Mirror Application features
(Windows only)
Extron Audio Driver has no
audio support after being
installed
(iOS only)
The ShareLink Pro device is not
listed in the Screen Mirroring
list of devices
4K/60 is not outputting on a
4K/60 capable display
(Windows only) Mirror Screen
and Mirror Application features
are slow or not working
(iOS only)
The Share Website feature on
the iOS app shows a blank page
Unable to install NET 4.6.2 on a
Windows 8.1 system
Actions
Open the settings on your PC, and check the following:
Sound
Check that Dolby Digital Audio is disabled in your PC's Sounds settings
•
as follows:
1. Select the
Playback
2. Right‑click
Speakers/Headphones
3. Select the
Enhancements
4. Make sure Dolby Digital Audio is disabled.
In the
•
Communications
detects communication activity
Make sure that the ShareLink Pro application is not muted in the PC's
•
volume mixer.
In the tab (within the PC's
•
Recording
is enabled and set as the default device.
Stereo Mix
In the tab, check that
•
Playback
device.
In the and
•
Recording
Audio Driver is enabled.
Download and install the ShareLink Pro software from the Extron
•
website (see page 12
In the and
•
Recording
Audio Driver is enabled and set as default device when the
ShareLink Pro application is running.
Download and install the ShareLink Pro software from the Extron
•
website.
Make sure the iOS device is on the same network as the
•
ShareLink Pro device.
In PCS, go to
•
General Settings
Access/Role Setup
Make sure the specific network ports required for Apple Screen
•
Mirroring are open (see
requirements).
Test the connection using a shorter HDMI cable.
•
In PCS, go to
•
EDID Minder
HDMI Pass-Through
In PCS, go to
•
Input/Output Config
panel, set the
Format
Make sure that the graphics drivers are up to date.
•
Download and reinstall graphics drivers directly from the driver website
•
(such as Intel , NVIDIA
®
Make sure the device is connected to the internet.
Install Windows update KB2919355.
ShareLink Pro 2500 • Reference Information
tab on the settings window.
Sounds
and click
tab.
tab, make sure the setting for "
" is set to
Sounds
is enabled and set as default
Speaker
tabs, check that the ShareLink Pro
Playback
for instructions).
tabs, check that the ShareLink Pro
Playback
, then select the
tab and make sure IOS Airplay is enabled.
Firewall Traversal on page 90 for port
. In the
EDID Assignment
is set to 4K @ 60 Hz.
. In the
Output Configuration
to the appropriate color space for the display.
GeForce , or AMD Radeon
® ® ®
.
Properties
When Windows
.
Do nothing
settings), make sure that
panel, make sure
).
TM
93