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Help From Your NECC Dealer
The NECC dealer from whom you purchased your system is a good
source of help and should be contacted. The dealer is backed by complete
support resources and programs within NECC.
Help From NECC Technical Support Center
Help is available to you through the NECC Technical Support Center.
(International customers should check with their sales provider.)
Direct assistance is available 24 hours a day, 7 days a week. Call the
NECC Technical Support Center, toll free, at 1-800-632-4525 (for the
U.S. and Canada) for the following support.
System hardware — toll-free phone support is limited to the length of
!
the standard warranty.
For hardware support after the standard warranty, get system hardware
support for a fee.
Preinstalled software — toll-free phone support for 90 days from the
!
time of your first call to the NECC Technical Support Center.
After the initial 90 days, get preinstalled software support for a fee.
Please have available your system's name, model number, serial number,
and as much information as possible about your system's problem before
calling.
If you are outside the U.S. and Canada, please contact your local NECC
sales provider.
NECC Warranty/Non-Warranty Repair Service
NECC repair service is designed to support your warranty and non-
warranty service activity.
Before you call for repair service, see the previous sections in this
Chapter to determine if you can solve the problem yourself, within your
company, through your dealer, or with the help of a technician from the
NECC Technical Support Center.
6-16 Solving System Problems
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