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Getting Help From Your NEC CSD Dealer
The NEC CSD dealer from whom you purchased your system
is a good source of help and should be contacted. The dealer
is backed by complete support resources and programs within
NEC CSD.
Getting Help From NEC CSD Technical Support
Help is available to you through NEC CSD Technical
Support. Direct assistance is available 24 hours a day, 7 days
a week. You can call for support, toll free, at
Free technical support for hardware is limited to the length of
the standard warranty. Software support for pre-loaded
software is limited to 90 days from the time of the first call to
NEC CSD Technical Support. Get software support after the
initial 90 days or hardware support after the warranty period
for a fee.
Before calling, please have ready your system name, model
number, serial number, and purchase date. Also have ready as
much information as possible about the problem you are
having, including any error messages that occurred.
NEC CSD Warranty/Non-Warranty Repair Service
The NEC CSD repair service is designed to support your
warranty and non-warranty service activity.
Before you call for repair service, see the previous sections in
this chapter to determine if you can solve the problem
yourself, within your company, through your dealer, or with
the help of a technician from NEC CSD Technical Support.
6-10 Solving System Problems
.
1-888-632-2678
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