Neurosoft Neuron-Spectrum-61 Technical Manual page 73

Error! Use the Home tab to apply Заголовок 1 to the text that you want to appear here.
9 Reclamation
9.1. In case of the system breakdown or faultiness in the period of warranty and also
product defect detected when primary acceptance, the consumer should send written
notification to Neurosoft LLC, authorized European representative or nearest distribu-
tor. The actual list of Neurosoft distributors is represented on the web site:
http://neurosoft.com/en/pages/dealers. This notification should contain the following
information:
 customer's name and address;
 serial number of the system (it is written in the package report and on labels);
 number and date of the invoice or other accompanying document;
 detailed description of failures. If possible, please, indicate the reasons and circum-
stances preceding the fault detection (in addition it is recommended to add the test
report, the test data, photos and other materials allowing solving the problem as
soon as possible).
9.2. If the system is returned to the service center for repair or replacement, the fol-
lowing rules should be observed:
 the system should be decontaminated before sending to the service center. Read
the rules of cleaning and disinfection described in section 4.3 "Disinfection").
 the system should be packed so to exclude the possibility of its damage during the
transportation;
 the notice (see item 9.1 of this chapter) and this manual should be returned with the
system.
73