Kyocera KM-C2520 Advanced Operation Manual page 340

Troubleshooting
Display
Communication error.
Destination PC's system error.
The file was not saved.
Check the destination PC.
Destination PC's application is
out of order.
Destination PC is in use.
Try again later.
PC's version of personal address
list is different.
Contact administrator.
PC of personal address list is in
use.
Try again later.
(PC's version of personal
address list is in use.
Try again later.)
Sender (user) is not registered.
Contact administrator.
No Destination address being
registered.
(Destination address has not
being registered.)
Wrong password.
(Incorrect password.)
Check domain name and host
name.
Overflow of original pages.
Scanned documents were sent.
Check the DB Assistant PC.
Contact administrator.
DB Assistant Server version is
different.
Contact administrator.
9-16
Checkpoints
Scan to PC:
Sending computer status.
E-Mail Send:
Is the SMTP server running?
Database Connection:
Save destination computer status.
Destination PC computer status.
Has the maximum hard disk usage
set by Scanner File Utility at the
destination PC been exceeded?
Are you trying to from multiple
scanners using the same filename?
Is Scanner File Utility running on the
destination PC?
—
Is the Address Book for Scanner
version different?
—
Is the sender (user) registered as
User No. 001 in the scanner's
sender (user) list?
Is the specified destination
registered?
—
Scanner domain name, host name
not set.
Limit of 999 pages that can be sent
at 1 time has been exceeded.
—
Is the DB Assistant version
different?
Corrective Actions
Try retransmitting.
Contact your system administrator.
An unsupported response was
received from DB Assistant. Check
the computer running DB Assistant.
Try retransmitting.
Increase available space and try
again.
Try again later or change the
filename.
Launch Scanner File Utility.
A connection currently exists
between the destination PC and a
scanner. Try retransmitting later.
Contact your system administrator
or support personnel.
A connection current exists between
the specified Address Book for
Scanner and a scanner. Try making
the selection again later.
Create a new user number 001 entry
or select another user after setting
the scanner default for Selec. of
senders (users) to [Off].
Create a new entry or select another
destination.
Enter the correct password.
Check if domain name and host
name have been configured.
Send the excess pages separately.
Depending on 2-sided or book
original settings, the maximum
sheets that can be sent may be 998
pages.
DB Assistant not found. Make sure
that DB Assistant is running on the
PC which has DB Assistant installed.
Contact your system administrator
or support personnel.
Reference
Page
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page 6-6
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Refer to
Operation
Guide,
Chapter 2
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page 5-6
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