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Support; Support Package - HMS Networks Anybus AWB5300 User Manual

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8.6. Support

8.6.1. Support Package

Figure 44. Support page example
Before you create a ticket for technical support, generate a support package.
The support package contains information about what has occurred and will help the Anybus technical support
team resolve the support case as quickly and efficiently as possible.
Support Package Content
The information in the support package is available to open and read, the files are not locked or encrypted.
Generate Support Package
On the Support page, click Generate.
A zip file with the support files is downloaded to your PC.
Create a Support Ticket
1.
On the HMS Networks home page, navigate to the Support main menu and click Support portal.
2.
In the Support portal, create a support ticket and upload the support package.
Page 44 of 45
Support
SCM-1202-233 Version 1.0

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