AMX Optima AVS-OP-1616-110 Instruction Manual page 158

If APWeb opens but appears to be stalled (the message "Waiting to detect AutoPatch system
on the network" displays for more than 30 seconds):
Connect the PC directly to the serial port* on the Optima with a null modem cable.
Open HyperTerminal (or other terminal emulation program).
Enter "~scr!".
Verify (see the graphic below) that the firmware version is 1.2.0 or greater (on the "Hardware
Driver" line in the splash screen).
If the version reported is not 1.2.0 or greater (required for compatibility with an APWeb
expansion board), contact technical support (see page 39) for a firmware upgrade.
* The serial port settings on the PC must be set at: baud – 9600, data bits – 8, stop bit – 1, parity – none,
and flow control – none.
If the firmware version is compatible:
Try reestablishing the connection.
If the problem persists:
Verify and record the following information and contact technical support (see page 39).
Optima Instruction Manual
Verify that the APWeb board has a board ID number displayed in the "Expansion Slots" line.
The ID number will be a combination of four digits and characters, e.g., 00a0 (0000 indicates
an empty expansion slot). The order that the ID number is listed indicates its position, e.g.,
listed first means it's next to the CPU board.
Verify that one of the "Interface <num>" lines displays the following configuration:
BCS mode RS232 port, 57600 (8/1/N/E/NS)
or
BCS mode RS232 port, 57600 (8/1/N/NE/NS).
APWeb Expansion Board
Firmware Version
APWeb Board ID (00a0)
Interface Configuration
151