Troubleshooting Guide - ADEMCO Via 30+ Installation Instructions Manual

TROUBLESHOOTING GUIDE
SYSTEM
SYMPTOM POSSIBLE CAUSE REMEDY
1. Transmitted signal not re- | 1a. Transmitter or 4281/5881 not properly pow- Check or change transmitter's battery.
celved at 4281/5881. ered. Check Ademco via30+'s AC power.
1b. Transmitter and 4281 not set to same 1b. Check code switches inside transmitter.
house code. Must match with RF House Code pro-
grammed in Ademco via30+.
1c. House code for 5827 must be programmed
into Ademco via30+.
Relocate 4281.
1c. 5827 not being received by 5881.
1d. Strong local RF interference (frequent or
prolonged lighting of indicator LED on
4281/5881 circuit board....occasional
random flicker is ok).
1e. Transmitter located too far from 4281/5881.
1f. Metal shielding between transmitter and
4281/5881.
. Transmitter malfunctioning.
le. Move transmitter or 4281/5881.
1f. Check for large metal obstructions, then
relocate transmitter if necessary.
1g. Verify by activating 4281/5881 with an-
other, similar transmitter. If O.K. now,
retum defective transmitter.
ih. Verify by making sure other transmitters
cannot activate 4281/5881. If defective,
replace and return original 4281/5881.
Verify programming.
. 4281/5881 malfunctioning.
1i. Transmitter number (zone) not pro-
grammed.
. Transmitter zone type (ZT) is set to 00 (Not
Used).
2b. Transmitter battery not installed.
2c. 5700 System transmitter's DIP switch not
set properly (house !D and transmitter ID).
2d. 5800 System transmitter not "learned" in
Set ZT to a valid active zone type in field
"56.
2b. Install proper battery.
2c. Check and set the DIP switch.
Transmitter zone number
appears during Transmit-
ter Sniffer mode, but does
not clear.
"Learn" unit in field *56 or *83.
system.
2e. With 5700 System, no response at all to 2e. Check 4281 receiver. It must be
any transmitter. Rev. D or later and have "N5334V1" marked
on the large integrated circuit near the con-
nector.
. System battery is low or missing.
3b. Remote RF keypad battery is low.
. Transmitter for zone nn has a low battery.
. Enter "Code" + OFF to exit TEST mode.
4b. Enter "Code" + OFF and replace the
battery.
4c. Check the transmitter indicated. Restore
communication to the receiver to cancel
the condition.
. "Bat" alone.
3b. "Bat" + "00".
3c. "Bat + "nn".
System is in TEST mode.
4b. A transmitter low battery has occurred and
is displayed.
. Asupervision CHECK has occurred.
Low Battery message on
console.
Periodic beep(s) from
console.
Put control in TEST mode. If zone does not re-
spond, try operating the tamper switch or an-
other input to the transmitter.
5a. If another input causes the zone to be dis-
played, the wrong input was "learned" when
programming.
5b. If no response at all from this transmitter,
this physical transmitter has not been
learned by the system. Transmitter Sniffer
display is being cleared by another unit
programmed for this zone.
Sensors not properly installed, wired, or
monitored.
6b. Nearby neighbor has 5700 system (4281)
with same house code.
With 5800 System, no re-
sponse to a transmitter in
normal operation, although
zone number clears during
Transmitter Sniffer mode.
5a. Delete input's serial number (not the zone),
and leam the proper input (see field *56).
5b. Determine which transmitter is programmed
for this zone and reprogram as necessary.
. Check installation to see if in accordance
with established procedure.
6b. Check with central monitoring station for
neighbors with systems. Range can be 300
feet. Change house code if necessary.
6c. Check programming switches on transmit-
ter.
Nuisance or phantom
alarm.
6c. Universal transmitter (5715/5817) pro-
grammed wrong.
(continued)
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