Watson-Marlow qdos H-FLO Reference Manual page 233

27.7.3 Returning pumps
Before returning products, they must be thoroughly cleaned/decontaminated. A
decontamination declaration, confirming this must be completed and returned to us in advance
of the item being shipped.
You are required to complete and return a decontamination declaration stating all fluids that
have been in contact with the equipment being returned to us.
On receipt of the declaration, a Returns Authorisation Number will be issued. Watson-Marlow
reserves the right to quarantine or refuse any equipment that is not displaying a Returns
Authorisation Number.
Please complete a separate decontamination declaration for each product and use the correct
form that denotes the location you wish to return the equipment to.
To obtain a decontamination declaration document for completion, contact your local Watson-
Marlow representative.
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