Troubleshoot Connectivity Issues With Data Services Cloud Console - HPE Nimble Storage HF Series Hardware Manual

2 Click Subscriptions.
3 Click Add Device Subscriptions.
4 Type the array subscription key, and then click Enter. Repeat this step for any additional subscriptions.
5 Click Add Subscriptions.
2. Add the array serial number:
1 On the menu bar, click Devices.
2 Click Add Devices.
3 Select Storage Devices as the Device Type, and then click Next.
4 Select Infrastructure as a Service as the Ownership Type.
5 Type the array Serial Number, and then click Enter. Repeat this step for each additional array. Click Next when done.
6 Optionally assign tags to the storage array. Tags are used to organize/label inventory resources. Click Next.
7 Verify your settings, and then click Finish.
3. Assign the array to Data Services Cloud Console:
1 At the top of the Inventory list, click Require App Assignments.
2 Select the array you just added, and then click Assign to Application.
3 Select the Application, and then select the Application Instance (region) closest to where you are installing the array.
Click Next.
4. Pair the subscription key with the array:
1 At the top of the Inventory list, click Require Subscriptions.
2 Select the array you just added, and then click Apply Subscriptions.
3 Click Apply Subscriptions, and then click Finish.
4 Select the Subscription Key, and then click Apply Subscriptions.
5 Click Finish.
5. Click Finish, and then Close.
6. Back on the Inventory page, verify that the array is listed and that it is assigned to the correct Data Services Cloud Console
instance.

Troubleshoot Connectivity Issues with Data Services Cloud Console

When an array is experiencing connectivity issues, one or more of the following alarms may display. In each case, the array
will attempt to connect on its own.
Unable to activate array AF-999999 using the activation portal
Array AF-999999 could not connect to the cloud console
Array AF-999999 could not validate the subscription using the cloud console
If the array is unable to connect:
Verify that the firewall rules allow the array to connect with HPE.
Check the DNS and proxy settings on the array.
Network connectivity is required from the Data Orchestrator to Data Services Cloud Console. Network time protocol servers
(NTP) must be configured on the Data Orchestrator and must be allowed to be in sync with global time services. DNS
name resolution must be configured on the Data Orchestrator and be allowed to resolve global Internet names and domains.
The Data Orchestrator will periodically transmit health and statistical telemetry over HTTPS/TLS.
If you are unable to resolve the issue, contact support.
Documentation Feedback: doc-feedback-hpe-storage@hpe.com
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