1. Manuals
  2. Brands
  3. HPE Manuals
  4. Controller
  5. Edgeline EL300
  6. Maintenance and service manual

HPE Edgeline EL300 Maintenance And Service Manual

Converged edge system
Hide thumbs Also See for Edgeline EL300:
Table of Contents

Advertisement

Quick Links

Download this manual
HPE Edgeline EL300 Converged Edge System
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and
requirements for hardware components and software. This guide is for an experienced service technician.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: P10817-002b
Published: September 2019
Edition: 3

Advertisement

Table of Contents
loading

Related Manuals for HPE Edgeline EL300

Summary of Contents for HPE Edgeline EL300

  • Page 1 HPE Edgeline EL300 Converged Edge System Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2018, 2019 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents Illustrated parts catalog......................5 Mechanical components.........................................5 Drive cage cover spare part....................................5 Dust cover spare part......................................6 Bracket spare part........................................6 DIN rail mounting panel......................................6 Wall mounting panel spare part..................................6 Cable management bracket spare part................................6 Heat spreader spare part..................................... 7 System components..........................................7 SD card spare part........................................8 9V-36V DC power connector spare part..............................
  • Page 4 Removing and replacing the WiFi card..................................40 Troubleshooting........................42 HPE Edgeline Troubleshooting Guide..................................42 Component identification....................43 HPE Edgeline EL300 Converged Edge System configurations........................43 Front panel component........................................43 Rear panel components........................................43 No daughter card configuration..................................44 4 ports 1GBE Ethernet with TSN support daughter card configuration................45 2 ports RS232/422/485 opto isolated daughter card configuration..................46...

  • Page 5: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Heat spreader spare part on page 7 Bracket spare part on page 6...

  • Page 6: Dust Cover Spare Part

    Description Spare part number Drive cage cover P10743-001 Dust cover spare part Customer self repair on page 10: Mandatory Description Spare part number Dust cover kit P10413-001 • RJ-45 port cover • USB 2.0 port cover • USB 3.0 port cover •...

  • Page 7: Heat Spreader Spare Part

    Heat spreader P10744-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description LTE antenna spare part on page 8 9V-36V DC power connector spare part on page 8...

  • Page 8: Sd Card Spare Part

    SD card spare part Customer self repair on page 10: Mandatory Description Spare part number 8GB WT 3.0 SD card P10741-001 9V-36V DC power connector spare part Customer self repair on page 10: Mandatory Description Spare part number 9V-36V DC power connector P10410-001 Power adapter spare part Customer self repair on page 10: Mandatory...

  • Page 9: Device Spare Part

    Description Spare part number WWAN 4G/LTE card P10424-001 M.2 device spare part Customer self repair on page 10: Optional Description Spare part number ® ® HPE Edgeline VPU module with Intel Movidius Myriad X P10163-001 Illustrated parts catalog...

  • Page 10: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 11 REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré. Les pièces CSR sont livrées le jour ouvré...
  • Page 12 Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio. Per il servizio di garanzia per i soli componenti è...
  • Page 13 componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías: • Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
  • Page 14 OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee". Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie.
  • Page 15 Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.
  • Page 16 Customer self repair...
  • Page 17 Customer self repair...
  • Page 18 Customer self repair...

  • Page 19: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 security screwdriver • T-15 security screwdriver • Phillips screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 20: Preparing To Remove Or Replace Components

    This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 21: Dismount The System From A Wall Mount Panel

    Dismount the system from a wall mount • Dismount the system from a rail mount • Dismount the system from a wall mount panel Prerequisites Before you perform this procedure, make sure that you have the T-15 security screwdriver available. Procedure 1.

  • Page 22: Removing The Security Cover

    Removing the security cover Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 security screwdriver • Phillips screwdriver Procedure 1. Power down the system. 2. Remove all power: a. Disconnect the power cord from the power source. b.

  • Page 23: Removing The Drive Cage

    b. Detach the pins on the security cover from the system, and then remove the security cover. To replace the component, reverse the removal procedure. Removing the drive cage Prerequisites Before performing this procedure, make sure that you have the following items available: •...

  • Page 24: Removing And Replacing The Dust Covers

    a. Disconnect the power cord from the power source. b. Disconnect the power cord from the system. Depending on the surface the system is installed on, do one of the following: a. Dismount the system from wall. b. Dismount the system from the rails. Place the system on a flat, level surface with the top cover facing down.

  • Page 25: Removing And Replacing The Power Adapter

    To replace the component, reverse the removal procedure. Removing and replacing the power adapter Procedure 1. Power down the system. 2. Remove all power: a. Disconnect the power cord from the power source. b. Disconnect the power cord from the system. 3.

  • Page 26: Removing And Replacing The 9V-36V Dc Connector

    Removing and replacing the 9V-36V DC connector Prerequisites Before you perform this procedure, make sure that you have the T-10 screw driver available. Procedure 1. Power down the system. 2. Remove all power: a. Disconnect the power cord from the power source. b.

  • Page 27: Removing And Replacing The Antennas

    Remove the screw securing the antenna holder. c. Remove the antenna holder. To replace the component, reverse the removal procedure. Removing and replacing the antennas There are two types of antenna supported on the HPE Edgeline EL300 Converged Edge System: • LTE antenna •...
  • Page 28 a. Disconnect the power cord from the power source. b. Disconnect the power cord from the system. 3. Depending on the surface the system is installed on, do one of the following: a. Dismount the system from wall. b. Dismount the system from the rails. 4.

  • Page 29: Removing And Replacing The Wifi Antenna

    To replace the component, reverse the removal procedure. Removing and replacing the WiFi antenna Procedure 1. Power down the system. 2. Remove all power: a. Disconnect the power cord from the power source. b. Disconnect the power cord from the system. 3.

  • Page 30: Removing And Replacing The Cable Management Bracket

    To replace the component, reverse the removal procedure. Removing and replacing the cable management bracket Prerequisites Before you perform this procedure, make sure that you have the T-15 security screwdriver available. Procedure 1. Power down the system. 2. Remove all power: a.

  • Page 31: Removing And Replacing The Brackets

    To replace the component, reverse the removal procedure. Removing and replacing the brackets Removing and replacing the base only bracket Prerequisites Before performing this procedure, make sure that you have the T-15 security screwdriver available. Procedure 1. Power down the system. 2.

  • Page 32: Removing And Replacing The Standard Bracket

    To replace the component, reverse the removal procedure. Removing and replacing the standard bracket Prerequisites Before performing this procedure, make sure that you have the T-15 security screwdriver available. Procedure 1. Power down the system. 2. Remove all power: a. Disconnect the power cord from the power source. b.

  • Page 33: Removing And Replacing The Wall Mount Panel

    3. Dismount the system from wall. 4. Remove the wall mounting panel. The replaced or new wall mounting panel cannot be reinstalled in the same location. For installation instructions, see HPE Edgeline EL300 Converged Edge System Setup and Configuration Guide on the HPE website.
  • Page 34 Procedure 1. Power down the system. 2. Remove all power: a. Disconnect the power cord from the power source. b. Disconnect the power cord from the system. 3. Dismount the system from the rails. 4. Remove the screws securing the mounting panel to the rail clip. •...

  • Page 35: Removing And Replacing The Heat Spreader

    Dual rail 6. Remove the mounting panel from the rails. For replacing the rail mount panel, see installation instructions in the HPE Edgeline EL300 Converged Edge System Setup and Configuration Guide on the HPE website. Removing and replacing the heat spreader...

  • Page 36: Removing The Drive Cage Cover

    3. Depending on the surface the system is installed on, do one of the following: a. Dismount the system from wall. b. Dismount the system from the rails. 4. Remove the antennas on the system. 5. Remove the installed bracket option. 6.

  • Page 37: Removing And Replacing The M.2 Device

    a. Dismount the system from wall. b. Dismount the system from the rails. 4. Place the system on a flat, level surface with the top cover facing down. 5. Remove the antennas on the system. 6. Remove the installed bracket option. 7.

  • Page 38: Removing And Replacing The Sd Card

    5. Remove the drive cage cover. 6. Remove the drive cage. 7. Remove the M.2 installed on the drive cage. To replace the components, reverse the removal procedure. Removing and replacing the SD card Prerequisites Before you perform this procedure, make sure that you have the T-10 screw driver available. Procedure 1.

  • Page 39: Removing And Replacing The Lte Card

    a. Press the card installed in the slot. b. Pull out the SD card. To replace the component, reverse the removal procedure. Removing and replacing the LTE card Prerequisites Before you perform this procedure, make sure that you have the following items available: •...

  • Page 40: Removing And Replacing The Wifi Card

    Remove the heat spreader. Disconnect the LTE antenna cables. The antenna cables and connectors are fragile, pull out the cable vertically and away from the card to avoid any damage to the card connector. 10. Remove the LTE card. To replace the component, reverse the removal procedure. Removing and replacing the WiFi card Prerequisites Before you perform this procedure, make sure that you have the following items available:...
  • Page 41 Remove the security cover. Remove the drive cage cover. Remove the heat spreader. Disconnect the WiFi antenna cables. The antenna cables and connectors are fragile, pull out the cable vertically and away from the card to avoid any damage to the card connector. 10.

  • Page 42: Troubleshooting

    Troubleshooting HPE Edgeline Troubleshooting Guide The HPE Edgeline System Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on the Edgeline System. The document is available in the Hewlett Packard Enterprise Information Library.

  • Page 43: Component Identification

    This chapter describes the external and internal server features and components. HPE Edgeline EL300 Converged Edge System configurations The HPE Edgeline EL300 Converged Edge System is available in the following configurations for 9-36 VDC and 12 VDC power supply options: •...

  • Page 44: No Daughter Card Configuration

    Rear panel components when 2 ports RS232/422/485 opto Isolated daughter card is installed • • Rear panel components when 2 ports CAN Bus A/B/FD 2.0 opto isolated daughter card is installed • Rear panel components when 8 Bits Configurable GPIO daughter card is installed No daughter card configuration Item Description...

  • Page 45: Ports 1Gbe Ethernet With Tsn Support Daughter Card Configuration

    4 ports 1GBE Ethernet with TSN support daughter card configuration Item Description Line out Line in HDMI port Display port USB 3.0 ports USB 2.0 ports TSN daughter card ports Power connectors Power on button iSM Reset CPU Reset SD card slot Serial port RJ–45/iSM/LAN management port RJ–45 ports...

  • Page 46: Ports Rs232/422/485 Opto Isolated Daughter Card Configuration

    2 ports RS232/422/485 opto isolated daughter card configuration Item Description Line out Line in HDMI port Display port USB 3.0 ports USB 2.0 ports Serial daughter card ports Power connectors Power on button iSM Reset CPU Reset SD card slot Serial port RJ–45/iSM/LAN management port RJ–45 ports...

  • Page 47: Ports Can Bus A/B/Fd 2.0 Opto Isolated Daughter Card Configuration

    2 ports CAN Bus A/B/FD 2.0 opto isolated daughter card configuration Item Description Line out Line in HDMI port Display port USB 3.0 ports USB 2.0 ports CANBUS card ports Power connectors Power on button iSM Reset CPU Reset SD card slot Serial port RJ–45/iSM/LAN management port RJ–45 ports...

  • Page 48: Bits Configurable Gpio Daughter Card Configuration

    8 Bits Configurable GPIO daughter card configuration Item Description Line out Line in HDMI port Display port USB 3.0 ports USB 2.0 ports DIO daughter card port Power connectors Power on button iSM Reset CPU Reset SD card slot Serial port RJ–45/iSM/LAN management port RJ–45 ports Component identification...

  • Page 49: Rear Panel Leds

    Rear panel LEDs Item Status Definition Power supply Solid green Normal operation Amber Standby mode Health Solid green Normal operation Amber Degraded condition Critical condition Solid blue Activated Flashing blue Active firmware update in progress SSD1 Solid green Drive activity No drive activity SSD2 Solid green...

  • Page 50: Antenna Connector Locations

    This LED indicates activity for PCIe NVMe SSD. Antenna connector locations Item Description LTE antenna (optional) WiFi antenna (optional) Antenna port iSM antenna (Management) Component identification...

  • Page 51: Specifications

    Specifications Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Environmental specifications Specification Value Temperature range — Operating 0°C to 70°C (32°F to 158°F) with 0.7...

  • Page 52: Power Consumption Specifications

    Power consumption specifications Specification Value Typical 70 W Maximum 160 W with full load Battery specifications Feature Specification Type CR2450 RTC batteries with a rating of 550 mAh Battery RTC circuitry draws: Power • 10.9uA when in storage (system off, top cover open) •...

  • Page 53: Websites

    Websites General websites Hewlett Packard Enterprise Information Library www.hpe.com/info/EIL Hewlett Packard Enterprise Edgeline Documentation www.hpe.com/info/edgeline-docs Hewlett Packard Enterprise Edgeline Information www.hpe.com/info/edgeline Websites...

  • Page 54: Support And Other Resources

    Delivered by experienced, certified engineers, Hewlett Packard Enterprise support services help you keep your system up and running with support packages tailored specifically for HPE Converged Edgeline systems. Hewlett Packard Enterprise support services let you integrate both hardware and software support into a single package. A number of service level options are available to meet your business and IT needs.

  • Page 55: Accessing Updates

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 56: Acronyms And Abbreviations

    Acronyms and abbreviations ACPI Advanced Configuration and Power Interface Integrated System Manager long-term evolution NVMe nonvolatile memory express PCIe Peripheral Component Interconnect Express preboot execution environment secure digital SATA serial ATA small form factor subscriber identification module solid state device unit identification WiFi wireless fidelity...

  • Page 57: Documentation Feedback

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

Table of Contents