Quantum Scalar 218FC User Manual page 82

– device driver
– archive/restore
Hardware configuration, including firmware version, date and number
Type of server, OS version, clock speed, RAM, network type, network version, and any special
boards installed
A brief description of the problem
Where you purchased the ADIC system
Having this information available when you call for customer assistance will enable ADIC to resolve
your problem in the most efficient manner possible.
Call the ADIC Technical Assistance Center at (800) 827-2822.
72 Troubleshooting and Diagnostics
Note