Quantum Scalar 218FC User Manual page 81

The Scalar 218FC displays the current internal temperature (in
degrees centigrade) of the library on the Operator Panel LCD.
Whenever the internal temperature meets or exceeds 40 C, an
alarm will sound and a message appears on the LCD stating that
the safe operating temperature has been exceeded.
Once the temperature falls below 40 C, the alarm quits and the
message is removed from the LCD.
Position the Scalar Library where the temperature is relatively stable (i.e., away from open
windows, fan heaters, and doors).
Avoid leaving cartridges in severe temperature conditions, for example, in a car standing in bright
sunlight.
Avoid transferring data (reading from and writing to cartridges) when the temperature is changing
by more than 15 F (10 C) per hour.
When You Call the ADIC Technical Assistance Center
Before calling the ADIC Techniocal Assistance Center (ATAC), follow these steps – which will help
you take full advantage of your call:
Review all documentation carefully. (Experience has demonstrated that most questions are
answered in your documentation.)
Be prepared to explain whether the software or hardware has worked properly at anytime in the
past. Have you changed anything recently?
Pinpoint the exact location of your problem, if possible. Note the steps that led to the problem. Are
you able to duplicate the same problem or is it a one-time occurrence?
Note any error messages displayed on your PC screen or file server. Write down the exact error
message.
If at all possible, call while at your computer, with ADIC's system installed and turned on.
If running on a network, have all relevant information available (i.e. type, version number, network
hardware, etc.).
Be prepared to provide:
Your name and your Company's name
Model number
Serial number of unit (located on the rear face by the AC input module)
Software version numbers
Note
Troubleshooting and Diagnostics 71