Troubleshooting Tables; Easystartup Problems - Lenovo ThinkServer TS200 6522 Hardware Maintenance Manual

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find the problem in these tables, see "Running the diagnostic programs" on page 67 for
information about testing the server.
If you have just added new software or a new optional device and the server is not working, complete
the following steps before using the troubleshooting tables:
1. Check the LEDs on the control panel or the system board (see "Error LEDs" on page 62).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.

EasyStartup problems

Table 3. EasyStartup DVD
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 7, "Parts listing, TS200 Types 6522, 6523, 6524, 6525, 6526, 6528, 6529, and 6530," on page 201 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
The EasyStartup DVD
will not start.
The operating-system
installation program
continuously loops.
The EasyStartup
program will not start
the operating-system
media.
Action
v Make sure the server supports the EasyStartup program and has a startable (bootable)
DVD drive.
v If the startup (boot) sequence settings have been changed, make sure the DVD drive is
first in the startup sequence.
v If more than one DVD drive is installed, make sure that only one drive is set as the
primary drive. Start the EasyStartup DVD from the primary DVD drive.
Make more space available on the hard disk.
Make sure that the operating-system media is supported by the EasyStartup program.
See the EasyStartup User Guide for a list of supported operating-system versions. The
EasyStartup User Guide and compatibility notes are available through the EasyStartup
program.
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Chapter 4. Diagnostics