RadioLink AT9S Pro Instruction Manual page 81

PART 5. AFTER-SALES SERVICE POLICIES
After-sales Contact Information: after_service@radiolink.com.cn
Note: Your email will be replied once the after-sales are at work. When there is statutory holiday in China,
the reply may be delayed.
Warranty:
Starting from the date of purchase, your products will enjoy:
1. lifetime guidance on using.
2. 2-year warranty for all RadioLink transmitters.
3. 1-year warranty for all RadioLink products except transmitters.
During the warranty period, if there is any non-artificial performance failures (no unauthorized disassembly,
no modification or installation under the guidance of non-official instructions, damage, other non-artificial
failures) or failures caused by the quality of the product itself, RadioLink will provide free accessories for
users for replacement.
Note: Keep purchase invoice with order number when you buy products online. Keep receipt when you
buy products offline. If there is a failure to provide valid purchase invoice or receipt, you can communicate
with the after-sales to communicate the situation and possibly resolve this situation. After verification by
the after-sales, the warranty period can be verified.
RadioLink After-sales Process
1．Contact the after-sale service and provide information about product, faults or bugs, the time of
purchase, purchase location, and purchase invoice with order number.
2．Communicate with the after-sales to find out the problem. When there is necessity to send
accessories, provide detailed receiver information including phone, name, address, postcode to the
after-sales and pay for it (or free).
3．Wait and receive the accessories for replacement.
Note: If there is necessity to replace accessories, please contact the seller it was purchased from first,
after which if the situation is still not resolved contact RadioLink.
Repair Costs
1．If the products are under the warranty, RadioLink will provide free accessories for users for
replacement. The freight is paid by the user by default.
2．If the products are out of warranty, or the problem is caused by artificial damage, accessory costs
and freight will be paid by the user.
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深圳市乐迪电子有限公司
www.radiolink.com