Solving Minor Problems - Compaq Professional Workstation AP200 Reference Manual

Solving Minor Problems

You may be able to easily resolve the minor problems described in this
section. If a problem persists and you are unable to resolve it yourself,
contact your Compaq Authorized Dealer or Reseller. See the "Getting
Help" section in the front of this guide for a list of Compaq worldwide
technical support telephone numbers.
Problem
Workstation won't turn
on.
Workstation appears
locked up and won't
turn off when the power
button is pressed.
Workstation date and
time display is
incorrect.
Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003
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COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Table 6-1
Solving Minor Problems
Cause
Workstation is not Connect to an external power
connected to an source.
external power source.
Cables to the external Verify that cables connecting the
power source are workstation and the external
unplugged. power source are plugged in
properly.
A defective PCI or ISA Remove any adapter card that was
card has been just installed.
installed.
Software control of the Press and hold the power button
power switch is not for four seconds, then release.
functional. This action invokes the hardware
override for the power button.
RTC (real-time clock) First, reset the date and time
battery may need to be under Control Panel. If the problem
replaced. Battery life is persists, replace the RTC battery.
approximately 5 years. See Chapter 4, "Hardware
Upgrades," for instructions on
installing a new battery, or contact
your Compaq Authorized Dealer or
Reseller for RTC battery
replacement.
Compaq Professional Workstation AP200 Reference Guide
6-3
Solution
Continued