Solving Printer Problems - Compaq Professional Workstation AP200 Reference Manual

6-12 Troubleshooting

Solving Printer Problems

If you encounter printer problems, refer to the documentation that came
with your printer and to the common causes and solutions listed in the
following table.
Problem
Printer will not print.
Printer will not turn
on.
Prints garbled
information.
Printer is offline.
Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003
Table 6-5
Solving Printer Problems
Cause
Printer is not turned on nor
on-line.
The correct printer drivers for
your application are not
installed.
If you are on a network, you
may not have made the
connection to the printer.
The cables may not be
connected properly.
The correct printer drivers for
your application are not
installed.
The cables may not be
connected properly.
The printer may be out of
paper.
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COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Solution
Turn the printer on and make
sure it is online.
Install the correct printer
drivers for your application.
Make the proper network
connections to the printer.
Reconnect all cables and
check the power cord and
grounded AC outlet.
Install the correct printer
driver for your application.
Reconnect all cables.
Check the paper tray and refill
it if it is empty. Select online.