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Getting Started
Solving Minor Problems
Solving Minor Problems
Problem
Computer will not
turn on.
Computer appears
locked up and will not
turn off when the power
button is pressed.
18
You may be able to easily resolve the minor problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact your Compaq authorized dealer or reseller.
Cause
Computer is not
connected to an external
power source.
Cables to the external
power source are
unplugged.
Drive power, data, or
power supply cables may
not be properly
connected.
The unit temperature was
exceeded. The fan may
be blocked.
Software control of the
power switch is not
functional.
Solution
Connect to an external power
source.
Ensure that cables connecting the
computer to the external power
source are plugged in properly and
the wall outlet is active.
Reseat drive power, data, and power
supply cables.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents
are not blocked and internal fan
is running.
Contact Compaq authorized reseller
or service provider.
Press and hold the power button for
at least 4 seconds until the computer
turns off.
Quick Setup & Getting Started Guide
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