Solving Minor Problems - Compaq AP200 - Professional - 128 MB RAM Reference Manual

Solving Minor Problems

You may be able to easily resolve the minor problems described in this
section. If a problem persists and you are unable to resolve it yourself, contact
your Compaq authorized dealer or reseller. See the "Getting Help" section in
the front of this guide for a list of Compaq worldwide technical support
telephone numbers.
Problem
Workstation won't
turn on
Workstation appears
locked up and won't
turn off when the
power button is
pressed
Workstation date and
time display is
incorrect
Table 6-1
Solving Minor Problems
Cause
Workstation is not
connected to an external
power source.
Cables to the external
power source are
unplugged.
A defective PCI or ISA card
has been installed.
Software control of the
power switch is not
functional.
RTC (real-time clock)
battery may need to be
replaced. Battery life is
approximately 5 years.
Compaq Professional Workstation AP200 Reference Guide
Solution
Connect to an external power
source.
Ensure that cables connecting
the workstation and the
external source are plugged in
properly.
Remove any adapter card that
was just installed.
Press and hold the power
button for four seconds, then
release. This action invokes the
hardware override for the
power button.
First reset the date and time
under Control Panel. If the
problem persists, replace the
RTC battery. See Chapter 4,
"Hardware Upgrades," for
instructions on installing a new
battery, or contact your
Compaq authorized dealer or
reseller for RTC battery
replacement.
Continued
6-3