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Chapter 11 Maintenance and Troubleshooting
Maintenance procedure
Installing a new version of the software
When a new software version is loaded, there is a risk of re-initialization of
the internal memory. Before installing the new software, it is therefore advis-
able to save the results in the memory.
Do not interrupt the installation process, as this could damage the instru-
ment.
To avoid any interruption of the installation procedure, the SmartOTDR must
be operating on the mains: if the procedure is started while operating on bat-
tery, a message indicates that the instrument must be connected to the
mains.
Downloading from Internet
When the software is obtained from the Internet, it must be saved on a storage medium
before the software upgrade of the product can be carried out. To do this:
1
Open an Internet browser.
2
Enter the internet address http://www.updatemyunit.net, which will give access to
the installation/update portals for all VIAVI products.
3
Click on the link
A new page opens, displaying the current version available
4
According to your region, click on the one of the following icon to download the
archive.
5
In the new dialog box displayed, click on Save to save the exe file on the PC.
6
Once completed, connect the USB memory stick to the PC and follow the instruc-
tions chapter
Installation from VIAVI Server
The update can be performed directly onto the equipment, using the VIAVI server.
1
Connect the SmartOTDR to a PC via an Ethernet cable or via WIFI.
114
SmartOTDR®
Download from European server
Download from North American server
Download from Singapore server
"Installation from a USB memory stick" on page
User Manual
Platform.
7SMART102 Rev006
116, from
step
2.
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Table of Contents
Troubleshooting
