Error Messages - Konica Minolta BC-10 Plus Instruction Manual

Error Messages

The messages below may be displayed when using the instrument. When one of these messages is displayed, please take the action indicated below.
After performing the action, if the instrument does not return to normal, contact a KONICA MINOLTA-authorized service facility.
Error Messages
Instrument
Measurement Error: Output The sample's refl ectance is below the
not reaching min threshold? measure limit.
The sample is too dark.
Measurement Error: Instrument retention is unstable?
Retention? Secure the mask by pressing it against the
Measure again. measured object, and perform measurement again.
Measurement Error Control Error:
Turn the power off and Turn the power off and back on.
back on.
Measurement Error: Flash Measurement Error: Flash
Service is required. No fl ash is being emitted. Service is required.
Target Mask Detection Error No target mask found.
Correctly attach a target mask. Attach a target mask.
Calibration Error White Calibration Error
Please re-calibrate. Perform calibration using the white calibration cap.
Is the white calibration surface dirty?
Are you using the supplied white calibration cap?
Low Battery
Replace the battery.
Printers cannot be connected
when the unit is powered via
USB.
Use the AC adapter or batteries.
The memory is full. The memory is full.
Delete unnecessary To gain measurement memory space, please
data. delete any unnecessary measurement data.
Memory Error Memory Error
Recover memory? Perform memory recovery?
Time required: approx. The process will take about 10 minutes. Do
10 min. not turn the power off during that time.
Date and Time Setting
Error
Please re-set the time.
PC application
This message is displayed if the sample's
refl ectance is low or if the amount of light from the
sample is too low.
This message is displayed when measurement was
not performed correctly, such as when external light
enters the measurement area during measurement.
The circuit is faulty.
• Charging circuit
• A/D conversion circuit
• Measurement circuit
The xenon tube is burnt out.
Attachment of a target mask cannot be detected.
• No target mask is attached.
• The target mask is not attached in the correct fi xed position.
White calibration was not performed in the correct
procedure.
(When using the instrument on battery power)
• Batteries are low on power.
Because switching to the printer connection setting when
the instrument is powered by a PC or the USB–AC
adapter will cause the power supply to be stopped, which
may damage the memory, this setting cannot be changed.
Even if the setting for saving measurement data to the instrument
is set to ON, data cannot be saved because the number of saved
data entries will exceed 1000 entries upon the next measurement.
Some data saved in the instrument may be corrupt,
which is preventing the data from being accessed
properly.
This message is displayed if the instrument has not
been connected to the power source for a long
period of time and the backup battery has died,
causing the built-in clock to stop.
Condition / Assumed Factor Action
Samples with too low of a refl ectance (L* < 1.0) cannot
be measured.
Perform measurement again while making sure not to
move the instrument until the measurement results are
displayed.
Turn instrument off and back on.
If the situation does not improve, contact a KONICA
MINOLTA-authorized service facility.
Contact a KONICA MINOLTA-authorized service facility.
When measuring, be sure to attach a target mask.
Refer to page 15 for how to correctly attach the target
mask.
Use the white calibration cap included with the instrument. Before
beginning, make sure the white calibration area is not dirty. When
calibrating, make sure the sample surface aperture and the white
calibration area are close together. If the situation does not
improve, contact a KONICA MINOLTA-authorized service facility.
Insert new batteries, or use the AC adapter.
When connecting the instrument to a printer, make sure
to connect the instrument to the printer using a USB
cable, and make sure the instrument is being powered
through the AC adapter or by batteries.
Use the PC application to delete unnecessary data saved
to the instrument.
Refer to page 60 for the operating procedure.
Refer to page 66 for details.
If the situation does not improve, contact a KONICA
MINOLTA-authorized service facility.
After setting the time, leave the instrument connected to a
power source in order to charge the backup battery.
(Charging will be performed even if the instrument is OFF.)
Refer to page 4 for details.
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