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Checking for Malfunction
In the event that of a malfunction with the instrument, carry out the following measures.
If the instrument does not return to normal, try turning the power OFF. If this does not work, contact the nearest KONICA MINOLTA-authorized service facility.
Condition
1
No display appears on the
Are batteries inserted? Alternatively, is the AC adapter connected?
LCD screen.
Are the batteries dead?
Are the batteries inserted with the correct orientation?
2
Measuring button
Is the light source for measurement (pulse xenon lamp) charging?
operations are not being
accepted.
Is the settings screen displayed?
3
Key operations are not
Is the instrument connected to the PC application?
being accepted.
4
Connection to the PC
Is "Connecting to PC" displayed for the USB setting on the instrument?
application cannot be
established.
Are the instrument and the PC connected using a USB cable for
connecting to a PC?
Are 2 or more instruments connected to the PC?
5
The LEDs do not illuminate.
Is the LED setting set to "Off"?
6
The buzzer does not sound.
Is the buzzer setting set to "Off"?
7
Printing is not possible.
Is "Printer" displayed for the USB setting on the instrument?
Are the instrument and the printer connected using the USB cable for the
printer?
Is the printer turned ON?
Was the USB cable disconnected once while connection to the printer
was being established and then reconnected?
8
Measurement results are
Is the instrument perpendicular to the measurement sample surface?
not normal.
Was the instrument moved during measurement?
Are the temperature and humidity of the measurement environment
appropriate?
Cause
Action
Insert batteries. Alternatively, use the AC adapter.
Replace the batteries.
Insert the batteries with the correct orientation.
After charging completes, make sure the READY lamp is illuminating,
and then push the button.
Click the button from the measurement screen.
When connected to the PC application, only MENU/OK key operations
and power button operations will be recognized.
Finish connecting to the PC application.
Turn the instrument on, and select "PC" under "USB Connec." on the
settings screen to allow the instrument to be connected to the PC.
Connect the instrument to the PC using the USB cable supplied with the
instrument.
The PC application supplied with the BC-10 Plus can only be used when
connected to one instrument.
Connect only 1 instrument to the PC.
Connect to the PC application and check the settings.
Connect to the PC application and check the settings.
Turn the instrument on, and select "Printer" under "USB Connec." on the
settings screen to allow the instrument to be connected to the printer.
Connect the instrument to the printer using the USB cable supplied with
the printer.
Turn on the printer before connecting to the instrument.
If the USB cable was disconnected while the connection was being
established, communication between the instrument and the printer may
not function properly.
Turn the printer OFF once, and reconnect the printer from the fi rst step.
When measuring, make sure the instrument is perpendicular to the
surface so that no light escapes.
Do not move the instrument when measuring.
Be sure to use the instrument within the operating temperature and
humidity range.
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