Troubleshooting - Epson AcuLaser CX17 Series User Manual

Problem
Print media misfeeds or multiple feeds
occur.
The envelope is creased after printing.
Page breaks in unexpected places.
Print media does not stack neatly in the
center output tray.
Printer does not duplex pages.
Action
Ensure that the print media you are using meets the specifications for your printer.
See Also:
"Usable Print Media" on page 116
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the paper width guides and length guide are adjusted correctly.
Ensure that the PSI is securely inserted.
Do not overfill the print media sources.
Do not force print media into the PSI or the MPF when you load it.
Otherwise, it may skew or buckle.
Ensure that the print media is not curled.
Load the recommended print side correctly for the type of print media you are
using.
See Also:
"Loading Print Media" on page 118
Turn the print media over or around and try printing again to see if feeding
improves.
Do not mix print media types.
Do not mix print media sizes.
Remove the top and bottom curled sheets of a ream before loading the print media.
Load a print media source only when it is empty.
Ensure that the envelope is loaded as instructed in "Loading Envelope in the
Multipurpose Feeder (MPF)" on page 124 or "Loading Envelope in the Priority Sheet
Inserter (PSI)" on page 129.
Increase the value for Job Time-Out in the System Settings menu, that is on the
Printer Maintenance tab in the Printer Setting Utility.
For the Epson AcuLaser CX17NF/CX17WF, increase the time-out value in the
Protocol Settings menu on EpsonNet Config.
Turn the print media stack over in the PSI and MPF.
Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the
Paper/Output tab in the print driver.
Epson AcuLaser CX17 Series

Troubleshooting

User's Guide
316