Nortel Meridian Meridian 1 Scripting Manual page 88

Scripting rules and conventions
/* This section of the script tests the age of the call every 20
seconds. If the call is in queue longer than 2 minutes, the script
jumps to another section that increases the call's priority in
queue. If the call is not queued, the caller hears a message
informing him or her that the contact center is closed.*/
SECTION Check_Age
/* Check if call still queued - if not, Contact Center is closed
*/
WAIT 20
IF NOT QUEUED THEN
END IF
IF (AGE OF CALL > 120) THEN
END IF
GIVE RAN agents_still_busy_ran_gv
GIVE MUSIC classical_music_gv
EXECUTE Check_Age
SECTION Raise_Priority
CHANGE PRIORITY IN SKILLSET general_sk TO PRIORITY 1
WAIT 2
QUEUE TO SKILLSET backup_sk WITH PRIORITY 3
WAIT 2
SECTION Keep_RAN_Loop
/* Check if call still queued - if not, contact center is closed
*/
WAIT 20
IF NOT QUEUED THEN
END IF
GIVE RAN agents_still_busy_ran_gv
GIVE MUSIC classical_music_gv
EXECUTE Keep_RAN_Loop
88
EXECUTE Night_Treatment
EXECUTE Raise_Priority
EXECUTE Night_Treatment
Standard 8.04
Contact Center Manager