Creating and administering scripts
8
Click the folder for the element type that you want to use. In this example,
the user selected the Commands folder.
Result: The folder expands to show the various elements of the basic
commands.
9
Click the type of element that you want to insert.
Example: In this example, the user is adding the CHANGE PRIORITY IN
AGENT command. Select Basic Call Processing Elements.
Result: The list of commands for the selected element type appears.
10
Click Insert.
Result: The element appears in the script.
11
Edit the script as required.
Example: Edit the script for the new CHANGE PRIORITY IN AGENT
command, by replacing the parameter <agent id> or <agent id list> with the
names of agents, and replacing the parameter <priority> with the new
priority.
154
Standard 8.04
Contact Center Manager
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