Nortel Meridian Meridian 1 Scripting Manual page 327

October 2007
Contact Center Manager Release 6.0 also supports the following new call
variable types for HDX:
Agent ID
Skillset Name
Using the skillset call variable, a valid Skillset Name can be passed only by the
HDX application. Therefore, no flexibility or ambiguity exists about what can
be passed to the HDX application in the SEND REQUEST/SEND INFO
commands.
The command GET RESPONSE with a parameter of type skillset expects a
Skillset Name to be returned in that parameter. However, it is not enforced in
any way and, in particular, no translation is performed between a skillset name
and the associated Skillset Name. Translation between the Skillset Name and
skillset name can be performed using the CORBA control interface to Real-time
Statistics Multicast (RSM).
Only the Skillset Name numbers is passed back and forth to HDX, and the
responsibility is with the application developer to operate within this constraint.
Provider ID
Each HDX application must have a unique ID that identifies it to Contact Center
Manager. No two applications at the same site can have the same provider ID.
This unique ID is the ID that the HDX application passes to the server in
attempts to register with the server software. The developer of the HDX
application chooses the provider ID for the application.
You must specify the provider ID when you configure the HDX application in
your system. The script writers must also know the ID, so that they can include it
in the scripts.
The default provider ID for IVR CTI applications is 1.
HDX supports a maximum of 10 provider applications.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Host Data Exchange commands
327