C_Nsbr_Distribution - Nortel Meridian Meridian 1 Scripting Manual

Using sample scripts

c_NSBR_Distribution

Function
This script is used to route a call from one Contact Center Manager site to
another. The script first performs a mathematical calculation to determine if the
number of idle agents in a specific skillset is less than or equal to the number of
logged-on agents divided by an agent logged-on ratio. Based on the result of the
calculation, the call is queued first to either a local or a network skillset. If the
call is not successfully queued to either the local or network skillset, a recorded
announcement plays asking the caller to leave a message.
The purpose of this script is to distribute calls evenly among all sites in a
multisite contact center. This ensures that no single site is handling the majority
of calls.
With Contact Center Manager Release 6.0, you can also route calls using LIA,
ASA, FB, Reserve Agent, and Wild Variables.
Script text
/* Title: c_NSBR_Distribution
Global Variable List:
1. holidays_gv
2. weekend_gv
3. afterhours_gv
4. nite_ran
5. first_ran
6. second_ran
7. soft_music
8. agent_factor_gv
*/
528
Variable Type:
- DATE (dates for holidays)
- DAY (days of week)
- TIME (hours closed)
- RAN (RAN route for night
announcement)
- RAN (RAN route for first
announcement)
- RAN (RAN route for second
announcement)
- MUSIC (route number for
music)
- INTEGER (value of agent
logged in ratio)
Standard 8.04
Contact Center Manager